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problems with AOL 9.0

Discussion in 'Web & Email' started by DeniseNelson, Sep 17, 2003.

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  1. DeniseNelson

    DeniseNelson Thread Starter

    Joined:
    Jul 29, 2003
    Messages:
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    Hi,
    I wasn't sure where to ask this question so I'll try here. This is actually a problem with my father's computer. We installed Norton Antivirus 2004 on his computer a couple weeks ago. He says he's having problems getting on to AOL (he upgraded to AOL 9.0 fairly recently.) If he disables Norton it works. Any suggestions would be appreciated. By the way. He is running Windows 98.

    Denise
     
  2. Bruce319

    Bruce319

    Joined:
    May 14, 2003
    Messages:
    379
    Not sure if you played around with your norton settings, but keep them in the default position for now to see if aol works. You may have the protection too high. If that's not the case try reinstalling norton and aol again.
     
  3. yul

    yul

    Joined:
    Feb 11, 2003
    Messages:
    726
    what exactly happens on AOL 9.0?
     
  4. DeniseNelson

    DeniseNelson Thread Starter

    Joined:
    Jul 29, 2003
    Messages:
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    Thanks Bruce. I'll be sure to check that out.

    Denise
     
  5. DeniseNelson

    DeniseNelson Thread Starter

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    Jul 29, 2003
    Messages:
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    Yul,
    I guess he never gets online with AOL with Norton enabled.

    Denise
     
  6. dabwid

    dabwid

    Joined:
    Aug 3, 2003
    Messages:
    209
    Norton is not the probelm. AOL is the probelm. There are better ISP's out there the AOL. As you can tell I do not like AOL. I could never stay connected, Tech Support was no help. I went to a $9.95 a month ISP and had for better service then I ever got with AOL.
     
  7. Tequila454

    Tequila454

    Joined:
    Sep 15, 2003
    Messages:
    36
    Check to see how much RAM that machine has on it. Running Win98 I would guess you are around 128MB, 256MB if your lucky. Then see how many TSRs are running in the background (CTRL+ALT +DEL once and count how many items are in that list) and if it's more then 7 or so then I would say taking out TSRs would be a good place to start...

    AOL is a memory HOG and Norton is no slouch...
     
  8. DeniseNelson

    DeniseNelson Thread Starter

    Joined:
    Jul 29, 2003
    Messages:
    29
    Thanks everyone for your help. I'm going to my dad's this weekend and hopefully we can get his machine to work.

    Denise
     
  9. wendyfreed

    wendyfreed

    Joined:
    Mar 6, 2004
    Messages:
    1
    Does anybody have a 1-800 tech # for aol? I can't seem to find one any where.
     
  10. jerry1967

    jerry1967

    Joined:
    Feb 25, 2004
    Messages:
    77
    the number is 1 888 346 3704
     
  11. CowboyRob

    CowboyRob

    Joined:
    Feb 22, 2006
    Messages:
    1
    I am working on a computer for a friend and every time that we try to browse the internet while logged onto AOL 9.0 it comes up with an error stating the the memory is too low or the hard drive is messed up. Is there an on going issue with AOL or could it be a corrupted file with AOL?
     
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