1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Problems with Audigy card

Discussion in 'Hardware' started by Cassia, Jan 21, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. Cassia

    Cassia Thread Starter

    Joined:
    Dec 27, 2006
    Messages:
    15
    Hi
    Last year, the power went out while my computer was on and it fried my soundcard-- it was your standard onboard sound card. So I got a new one, a Creative SB Live. It was great, it worked fine.
    Last night the power went out while my computer was on-- and it fried my sound card. So I went to the store and got a new one (Creative SB Audigy 4)-- I have a plug and play computer and I'm pretty sure I plugged the new card in correctly as it was detected when I restarted my computer. However, when I tried installing the official software and additional drivers, both gave me the error message "Unable to detect supported product. Please make sure the product is installed properly and try again."

    What can be done about this? I uninstalled my SB Live drivers before installing this one. I've gone through my device manager and Audigy isn't even listed as an option-- there is no sound on my computer whatsoever and the little volume control has disappeared from my task bar entirely. :(

    Any help is muchly appreciated!
     
  2. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    just a thought but you may have to go into bios and set sound from ob sound to pci
     
  3. Cassia

    Cassia Thread Starter

    Joined:
    Dec 27, 2006
    Messages:
    15
    I'm a complete newbie to technical stuff... how do I do that?
     
  4. Cassia

    Cassia Thread Starter

    Joined:
    Dec 27, 2006
    Messages:
    15
    Hi, nevermind. I disabled the onboard sound and still nothing-- it doesn't detect the product, but it does detect that there's some form of new hardware...
    helllllp
     
  5. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    yikes, well my guess would be that your new sound card is doa, or your MB is dieing
     
  6. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    how are you trying to install the drivers
     
  7. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    try pulling new card out, reboot up to windows, then power down, install card again, when it detects new hardware, just hit cancel, come up to windows, go into device manager, click on ? next to sound, update drivers, direct to dirvers on CD
     
  8. idowindows

    idowindows

    Joined:
    Oct 10, 2006
    Messages:
    550
    And when you get this issue ironed out, look into a USB with Parachute....

    Good luck.
     
  9. Cassia

    Cassia Thread Starter

    Joined:
    Dec 27, 2006
    Messages:
    15
    I tried the unplugging and rebooting stuff and the card still isn't listed in my device manager-- it's not reading any form of audio device and now I'm unable to open many programs such as winamp or windows movie maker because it doesn't detect a card.
     
  10. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    exchange the card for a new working one, when you have a pc that doesnt detect the hw, then it is usually a case of broken hw. If card works in another pc then you MB is toasted
     
  11. Cassia

    Cassia Thread Starter

    Joined:
    Dec 27, 2006
    Messages:
    15
    My compy friend came over and took a look at it. After a lot of fidgeting, he got it working!! yay!

    Thanks for all your help though guys :). Consider this issue resolved.
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/537236

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice