Problems with Audigy card

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Cassia

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Joined
Dec 27, 2006
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15
Hi
Last year, the power went out while my computer was on and it fried my soundcard-- it was your standard onboard sound card. So I got a new one, a Creative SB Live. It was great, it worked fine.
Last night the power went out while my computer was on-- and it fried my sound card. So I went to the store and got a new one (Creative SB Audigy 4)-- I have a plug and play computer and I'm pretty sure I plugged the new card in correctly as it was detected when I restarted my computer. However, when I tried installing the official software and additional drivers, both gave me the error message "Unable to detect supported product. Please make sure the product is installed properly and try again."

What can be done about this? I uninstalled my SB Live drivers before installing this one. I've gone through my device manager and Audigy isn't even listed as an option-- there is no sound on my computer whatsoever and the little volume control has disappeared from my task bar entirely. :(

Any help is muchly appreciated!
 
Joined
Mar 16, 2002
Messages
13,404
Cassia said:
Hi
Last year, the power went out while my computer was on and it fried my soundcard-- it was your standard onboard sound card. So I got a new one, a Creative SB Live. It was great, it worked fine.
Last night the power went out while my computer was on-- and it fried my sound card. So I went to the store and got a new one (Creative SB Audigy 4)-- I have a plug and play computer and I'm pretty sure I plugged the new card in correctly as it was detected when I restarted my computer. However, when I tried installing the official software and additional drivers, both gave me the error message "Unable to detect supported product. Please make sure the product is installed properly and try again."

What can be done about this? I uninstalled my SB Live drivers before installing this one. I've gone through my device manager and Audigy isn't even listed as an option-- there is no sound on my computer whatsoever and the little volume control has disappeared from my task bar entirely. :(

Any help is muchly appreciated!
just a thought but you may have to go into bios and set sound from ob sound to pci
 

Cassia

Thread Starter
Joined
Dec 27, 2006
Messages
15
Hi, nevermind. I disabled the onboard sound and still nothing-- it doesn't detect the product, but it does detect that there's some form of new hardware...
helllllp
 
Joined
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13,404
Cassia said:
Hi, nevermind. I disabled the onboard sound and still nothing-- it doesn't detect the product, but it does detect that there's some form of new hardware...
helllllp
yikes, well my guess would be that your new sound card is doa, or your MB is dieing
 
Joined
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Messages
13,404
try pulling new card out, reboot up to windows, then power down, install card again, when it detects new hardware, just hit cancel, come up to windows, go into device manager, click on ? next to sound, update drivers, direct to dirvers on CD
 
Joined
Oct 10, 2006
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550
And when you get this issue ironed out, look into a USB with Parachute....

Good luck.
 

Cassia

Thread Starter
Joined
Dec 27, 2006
Messages
15
I tried the unplugging and rebooting stuff and the card still isn't listed in my device manager-- it's not reading any form of audio device and now I'm unable to open many programs such as winamp or windows movie maker because it doesn't detect a card.
 
Joined
Mar 16, 2002
Messages
13,404
Cassia said:
I tried the unplugging and rebooting stuff and the card still isn't listed in my device manager-- it's not reading any form of audio device and now I'm unable to open many programs such as winamp or windows movie maker because it doesn't detect a card.
exchange the card for a new working one, when you have a pc that doesnt detect the hw, then it is usually a case of broken hw. If card works in another pc then you MB is toasted
 

Cassia

Thread Starter
Joined
Dec 27, 2006
Messages
15
My compy friend came over and took a look at it. After a lot of fidgeting, he got it working!! yay!

Thanks for all your help though guys :). Consider this issue resolved.
 
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