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problems with CD drive :( help plse

Discussion in 'Hardware' started by johannlynx, Apr 6, 2008.

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  1. johannlynx

    johannlynx Thread Starter

    Jan 13, 2007
    hi a couple of days ago i installed ashampoo burning room , i was burning a cd then all of a sudden it said there was n error, then i tried to open the DVD tray but it didnt open well i didnt pay much attention n left it like that for a while , later on it opened normal , right now each time i put a CD/DVD in the tray n browse from start in to computer, it hangs n says it stopped responding , after a short time it responds again but nothing appears in the CD drive , no matter which CD i put it doesnt read it , it says i should insert CD, in the past i had a problem when i uninstalled some programs of toshiba , the CD drive was gone from computer, but i learned that deleting some filters it appeared again, but in this case the CD drive is not gone , in the past even if the CD drive was gone i could format, now i try to format n it doesnt read it, i take to option to booth from CD n what i get is a message saying that vista cant start , n gives me some options like safe mode etc, also suggest to put the vista DVD in the tray n repair, i dunno what to do im so desperate, i wanna format n i cant , i wonder what can i do.

    my laptop is relatively new i got it on november n was released by toshiba in october so has only a couple of months, this is a toshiba satellite a215-s7472
    the CD drive is a :


    i tried to updated the driver but it says is already uptodate i also tried uninstalling the driver but nope , nothing happens :<

    plse help im so desperate , i dunno what to do :(

    PS. if some one will suggest uninstall the program ashampoo i already did, i also uninstalled the other programs i installed recently
    also tried to do a system restore but is not working, all the times i tried it gave me n error n said nothing was changed, so i deleted the restore points
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