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Problems with email

Discussion in 'Business Applications' started by hhendrix, Nov 26, 2001.

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  1. hhendrix

    hhendrix Thread Starter

    Joined:
    Nov 14, 2001
    Messages:
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    Just wanted to first of all tell you guys how awsome you are. Every answer I have gotten from you have worked!!!! You guys are making me look sooooo smart. I am not taking the credit, just some. :):)
    Once again I have a problem. On a NT machine, I have an employee who is trying to open an email (using outlook), when she double clicks on it she receives the error: Can't open this item. Access is denied. Make sure the disk is not full or write protected and that file is not being used. It is an email with an attachment. She has gotten the sender to resend and the same thing happens. I had her try to open another email with an attachment and she received the same error. Any ideas???
     
  2. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
    Messages:
    2,218
    well first of all ... I'd want to know what the ext is ? what kind of file is it? Do you have a virus scanner set on this mail service? ( Did you scan it)
    If its a safe/clean file perhaps it could be saved it then right click on it & open with a program thats for that particular ext. Not the whole e-mail... just the attachment.

    sounds like a security setting

    Savvy :)
     
  3. drdrew1469

    drdrew1469

    Joined:
    Nov 30, 2000
    Messages:
    436
    Hello,

    Is the user permitted to open the attatchment via nt admin or user rights/privelidges? Sometimes policies or rules are defaulted (by default, he-he) that would complicated these simple tasks. Check the service pack, amin. addons, and proxies "stuff"; check them first (second after savvy's).

    Drew
     
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