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Problems with Factory Reset

Discussion in 'Windows 8' started by Khaled3232, Jun 1, 2018.

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  1. Khaled3232

    Khaled3232 Thread Starter

    Jun 1, 2018
    I factory resetted my lapto but then it was on 44% for every long so i decided to stop it by power off the laptop.Then it showed me(when i power on it)accept or reject something.I clicked reject then it started some restart thing again then i pressed the power off button then now when i power on it goes to the hp screen and say""THE COMPUTER RESTARTED UNEXPECTLY OR ENCOUNTERS AN UNEXPECTED ERROR.WINDOWS INSTALLATION CANCLE PROCEED.TO INSTALL WINDOWS,CLICK"OK" TO RESTART THE COMPUTER,THEN RESART THE INSTALLATION.""i clicked on ok then it power off and then on to same thing with the same note wht i just types.I kept doing it 10 times but then again it is keep coming on to the same page
    Last edited by a moderator: Jun 2, 2018
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    Because you got impatient and shut down your laptop while it was 44% into doing a factory reset, it's my guess you damaged or corrupted the factory reset partition. :oops:

    What's the brand name and model name and model number and serial number of your laptop?

  3. dmccoy


    Oct 7, 2017
    First Name:
    Try the following and see if you can get into a Command Prompt. Then we can try some possible repairs.

    Force Safe Mode with Power On/Off

    1. Press the Power On/Off button to Start and Shut Down the computer as soon as you see the rotating loading circle
    2.Repeat this 2-3 times to stat the Windows Recovery Environment.
    3. Select Troubleshoot > Advanced options > Startup Settings > Restart from the Choose an Option screen.
    4. After your PC restarts, select one of the following Safe Mode options you are instructed to from the Start Up Settings menu:
    • Safe Mode (4)
    • Safe Mode with Networking (5)
    • Command Prompt (6)
    5. Wait for Safe Mode to load.
    6. Logon with an Administrator account if needed.
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