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Problems with HP Printer 940C

Discussion in 'All Other Software' started by Neapolitan, Jan 30, 2015.

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  1. Neapolitan

    Neapolitan Thread Starter

    Joined:
    Apr 7, 2006
    Messages:
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    Hi, It's been a while, but I'm back - with a probem, of course.

    My current computer is an HP Envy 17-in Lapytop, with Windows 7 Home Premium, 64 Bit

    My printer is an old HP Deskjet 940 C

    My Problem: I am unable to print wit this, tho I could in the past. Under "Control Panel", it shows my printer as HP deskjet 940 C. then it shows "Printer Offline"

    So, How do I get it "Online" so I can print again?
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,887
    First Name:
    Jim
    "Offline" simply means the computer cannot communicate with the printer.

    How is it connected?

    If it's directly connected (ie: USB cable), you may need to uninstall the HP software/drivers, reboot, and then perform a fresh install.
     
  3. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
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    First Name:
    Liz
    Is the printer connected directly to the laptop, or to another computer or to a router?
     
  4. Neapolitan

    Neapolitan Thread Starter

    Joined:
    Apr 7, 2006
    Messages:
    26
    I have a second HP 940C printer with a problem. When I hook it up and turn it on, the orange light at the left starts blinking. Then, when I open the lid, the printer heads move to the left and stops on a frown-faced indicator. The printer is then unable to respond to any print commands.

    On Devices and Printers, I tried to print a test page. Of course, with the printer still flashing its light, nothing happens.

    How do I get the printer head away from the blinking status to the smiley face on the right side?
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    The HP Deskjet 940C printer was introduced in 2001 and has driver support only for Windows XP.

    It has no driver support for Windows Vista or Windows 7 or Windows 8.

    -------------------------------------------------------
     
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