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Solved Problems with Kaspersky Internet Security

Discussion in 'General Security' started by madgewilfire, Jun 24, 2018.

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  1. madgewilfire

    madgewilfire Thread Starter

    Joined:
    Nov 1, 2016
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
    Processor Count: 4
    RAM: 8095 Mb
    Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
    Hard Drives: C: 222 GB (168 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., X555LAB
    Antivirus: Kaspersky Internet Security, Enabled and Updated

    I have just discovered a problem with Kaspersky today when I clicked on 'Run Update' nothing happens. Also, when I click on scan scan doesn't happen either and there is a box which says 'Scan Failed'. How do I rectify this? I have looked on Kaspersky Support but that is way to technical for me. I'm old and not very tech minded. Heeelp!
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    23,287
    1. Is time and date correct on computer
    2. Do you have ANY other third party antivirus installed
    3. When it reports scan failed there is normally an error code following that message
    4. Is the subscription current
    5. If 1 is OK and the answer to 2 is NO and the subscription is current then the best advice is to raise a technical query with Kapersky
    running this
    https://support.kaspersky.com/3632

    signing here
    https://my.kaspersky.com/
    create a technical support request and submit the logs from above

    OR you may if you wish try uninstall and reinstall of the product as it may be a windows update that has caused it.

    That all said I would simply use Windows Defender on 10 as for the average user the protection is more than adequate and it is free and 100% compatible, 100% of the time. A great advantage that cannot be said for most if not all third party antiviruses.
    They work great at installation and then it is quite common for them to exhibit problems after major system updates and especially new build versions of 10 updates
     
  3. madgewilfire

    madgewilfire Thread Starter

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    Thank you very much Macboatmaster for your advice which I intend to use later today. I must say that I have been wondering if paying for Kaspersky is worthwhile as I have very recently read that Windows Defender is much better now. My Kaspersky was renewed at the beginning of June so the subscription is current. The answer to 1 is Yes and answer to 2 is No.
     
    Last edited by a moderator: Jun 25, 2018
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Cheers will wait to hear from you
     
  5. madgewilfire

    madgewilfire Thread Starter

    Joined:
    Nov 1, 2016
    Messages:
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    Thank you Macboatmaster. I have managed to get the Kaspersky back into working order. I went into 'My Kaspersky' downloaded something to do with GDPR and updates and everything is back to normal now.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Cheers
    Mark it solved please
    click mark solved on your opening post
     
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