Problems with outlook 2003

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wilkie1984

Thread Starter
Joined
Mar 25, 2008
Messages
32
Hi There,

I am new to this forum.

I work as an IT Support Engineer and i am having a problem with one of our users Outlook.

When he tries to access his inbox he gets an error message saying unable to display the folders. All of his new mail goes into an unread inbox and then once he reads it his mail just disapears.

I was wondering if anyone knew of a solution to this as it is vital that he gets his mail box back to normal asap also without loosing any data.

Thanks in advance
 
Joined
Mar 25, 2008
Messages
8
Try importing the mail to another mail program then reinstall outlook. After the new install import the mail back.
 
Joined
Aug 3, 2007
Messages
419
did you try re-setup the outlook profile.
is outlook is connecting to exchange?
 
Joined
Sep 21, 2003
Messages
2,243
sound to me like a PST corruption repair the PST with SCANPST.exe

1. Click Start and point to Find, or Search, depending upon your operating system.
2. In the Search for files or folders named box, type scanpst.exe.
3. Type the path and file name of the pst file, or click Browse to locate the file using the windows file system.
4. Click Start.
 

wilkie1984

Thread Starter
Joined
Mar 25, 2008
Messages
32
I have tried the detect and repair now and that still didnt sort the problem.

Its a very strange thing that i am getting. Just a grey screen where the inbox should be and it says unable to display folders. I have never seen anything like this in Outlook before.

Does anyone else have any other ideas that i could try without having to re-build his outlook profile again.
 
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