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problems with restarting and shutting down

Discussion in 'Windows XP' started by Silent_Rain1, Oct 20, 2003.

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  1. Silent_Rain1

    Silent_Rain1 Thread Starter

    Oct 20, 2003
    Hi, a friend of mine is having a bit of a problem with a pc she just recently purchased. All I know is that it won't shut down or restart and it just started happening yesterday. I attached her running tasks info, so I hope that helps out a little. Well, any help would be great and thanks! :) Oh, I forget to mention that when she does try to shut it down or restart it some message comes up stating that a program is running, but she can't seem to find what program it is..

    Attached Files:

  2. Crazy Ivan

    Crazy Ivan

    Oct 20, 2003
    has she tried doing a manual restart? i.e. pulling the plug? she may also want to try running something like adaware (from GRI soft) to see if it is some dodgy spyware that won't close

    also uninstall this -
    I have a feeling I have seen it before and it is some dodge spyware but I am not sure
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