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Problems with sending email to my groups in Windows Live Mail and Windows 7

Discussion in 'All Other Software' started by Questionlady, Nov 11, 2012.

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  1. Questionlady

    Questionlady Thread Starter

    Joined:
    Jul 11, 2010
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8104 Mb
    Graphics Card: Intel(R) HD Graphics, -1988 Mb
    Hard Drives: C: Total - 935113 MB, Free - 879756 MB; G: Total - 953867 MB, Free - 384799 MB;
    Motherboard: Dell Inc., 0GDG8Y
    Antivirus: PC Cleaner Pro, Updated: Yes, On-Demand Scanner: Disabled

    My Windows Live mail was working fine until about a month ago. I can still send regular emails, but my group contacts will leave out some of the contacts. I thought maybe it happened when I downloaded a critical update from Windows 7. I have deleted Windows Live Mail and redownloaded it. I have renamed my groups and entered the names in the new group and then deleted the old one. I have some groups as large as 50 and some as small as 6 and it happens in all of them. I can't use system restore because there is not a restore point between the time I got a new router and modem and when I started having problems. I have talked to two techs at AT&T, two from iYogi, 2 friends and no one has been able to help me. I have received no error messages. I am not sending spam. I am a volunteer for a non-profit organization and I have to send messages to them periodically. This is driving me crazy. Can anyone please help. Thanks.
     
  2. pyramid

    pyramid

    Joined:
    Nov 13, 2012
    Messages:
    1
    I also had names dropped when I used groups. The first time I noticed the problem is when I used a goup in the bcc with no other addresses. I received an error saying I must add a name. I started to check the Outbox copy of pending emails and noticed that in some other groups only a few of the names were listed in the To box. I had updated Live a few weeks ago to 2012 Build 16.4.3505.09012 on 2 computers. Both began to have the group problem. I restored one computer and am now running 2011 Build 15.4.3555.0308 and groups work fine. I haven't restored the other computer and was hoping to find a post of a MS fix to the problem. I will probably try to update Live Mail on the 2nd computer if a newer version is available.
     
  3. Questionlady

    Questionlady Thread Starter

    Joined:
    Jul 11, 2010
    Messages:
    2
    Thanks pyramid for your quick reply. I don't know what 2012 Build 16.4.3505.09012 is, but this is what I have done, but it is long and time consuming, but it seems to be working. Only time will tell. First, I went back and found the emails of my groups in old email messages when it was working and copied & saved them to Word, so if something happened I would not lose them. I had already removed my Windows Live Essentials (all of it) and downloaded it again. Then I renamed a group and with my Word sheet in hand, I went through and selected all my names and put them in the new group. At this point I ran a test email and told receiptants they did not need to reply. {Make sure your own name is on each group so you can see it when it comes through.} Then I compared what I got to make sure all names had been included. I had a few come back as undeliverable, but I could check their email in my old file that was not working properly and could make the address change as needed. I am still not finished because I had lots of groups, but so far it appears to work. When I am sure it is correct, I delete the old group category. I hope this helps. I never have figured out what made it do this in the first place and it makes me somewhat distrustful & afraid that it may happen again. This is probably not the best way to do it, but I was getting desperate to figure it out. Maybe it will help someone else.
     
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