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Problems with SoundMAX

Discussion in 'Hardware' started by OstropoloS, Nov 9, 2010.

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  1. OstropoloS

    OstropoloS Thread Starter

    Aug 17, 2008
    I woke up today and my audio drivers decided to just randomly quit on me.

    I'm not sure what my sound card is but my motherboard is an Asus Maximus Extreme so I'm assuming it's a SoundMAX AD1988B.

    Basically what's going on is that I'm getting a message saying "The SoundMAX audio driver did not load. You may need to reinstall SondMAX". No problem I thought so I tried to do exactly that, went into programs and uninstalled SoundMAX. A file called "DevSetup.exe" was missing but luckily I found it in the drivers pack that came from the Asus website in one of the folders. I put it in C:\Windows (it said that it wasn't found there) and proceeded to uninstall. Worked fine and I rebooted my PC like I was asked to. To my surprise however, it turns back on and the same message saying the driver did not load pops up. So I tried to just install it straight away but halfway through the installation I get an error saying "Unable to compare versions. Aborting." and I'm forced to quit.

    So I went on many threads online trying to find a solution but all of them were pretty straight forward and obvious like uninstalling the drivers and reinstalling them. So I downloaded Driver Sweeper and tried to remove the drivers in safe mode. However there were no SoundMAX drivers in there but there were two audio drivers, one by Creative and one by Realtek. So I basically tried to remove them which seemed to be successful (I never used the program before, it says it deleted the drivers but I still see "Creative - Sound" and "Realtek - Sound" in the list, however there's nothing inside).

    I wasn't really sure what to do about this so I just deleted the SoundMAX folder from my Program Files but somehow the program still ran when I restarted my computer. I deleted the High Definition Audio Controller from the Device Manager and had Windows 7 reinstall it on its own.

    The problem is that the drivers are there but the computer fails to recognize them. And I have absolutely no idea how that happened as I didn't touch the computer and it just randomly decided to stop working.

    I will post a HijackThis log, not sure if that will help or not - I honeslty don't know what to do with it myself haha.

    Thanks in advance, Z.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:41:14 AM, on 09/11/2010
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\AVG\AVG9\avgtray.exe
    C:\Program Files\PowerISO\PWRISOVM.EXE
    C:\Program Files\Razer\Lycosa\razerhid.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Razer\Lycosa\razertra.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Logitech\Logitech Vid\Vid.exe
    C:\Program Files\uTorrent\uTorrent.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\MotioninJoy\ds3\DS3_Tool.exe
    C:\Program Files\Pando Networks\Media Booster\PMB.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.changeipaddress.org:8231
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MIF5BA~1\Office14\GROOVEEX.DLL
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MIF5BA~1\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\soundmax.exe /tray
    O4 - HKLM\..\Run: [Lycosa] "C:\Program Files\Razer\Lycosa\razerhid.exe"
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Steam] "d:\program files\steam\steam.exe" -silent
    O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Logitech Vid\Vid.exe" -bootmode
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
    O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [DS3 Tool] C:\Program Files\MotioninJoy\ds3\DS3_Tool.exe -mini
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Ziad\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [cacaoweb] "C:\Users\Ziad\AppData\Roaming\cacaoweb\cacaoweb.exe" -noplayer
    O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
    O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\StartRegistryBooster.exe
    O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MIF5BA~1\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Free YouTube to Mp3 Converter - C:\Users\Ziad\AppData\Roaming\DVDVideoSoftIEHelpers\youtubetomp3.htm
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MIF5BA~1\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate1caa5557a467e3b) (gupdate1caa5557a467e3b) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LibUsb-Win32 - Daemon, Version (libusbd) - http://libusb-win32.sourceforge.net - C:\Windows\system32\libusbd-nt.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: MSSQL$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: SQLAgent$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlagent.EXE (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: TVersityMediaServer - Unknown owner - C:\Users\Ziad\AppData\Local\TVersity\Media Server\MediaServer.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

    End of file - 10515 bytes
  2. stevecook


    Oct 8, 2005
  3. OstropoloS

    OstropoloS Thread Starter

    Aug 17, 2008
    Thank you for the reply!

    No I haven't but I noticed I tried the Win7 driver in it, that's the one I have. Either way I tried everything in there but nothing worked, they all give me "Unable to compare versions. Aborting." The hotfix however says "Does not support this Operating System : WNT_6.1P_32_MCE".
  4. OstropoloS

    OstropoloS Thread Starter

    Aug 17, 2008
    Guys I hate to feel like I'm asking for a lot but I definitely would appreciate some help. Life without sound on my computer is hell :(
  5. OstropoloS

    OstropoloS Thread Starter

    Aug 17, 2008
    This is looking pretty dead to me... I haven't had sound for quite awhile now someone PLEASE step up u'll be my idol -.-
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