Problems with touch screen function after screen replacement

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cjikjakjp

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Joined
Jan 1, 2018
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I recently changed the screen of my HP ENVY x360 [model: 15t-aq100] with this exact screen I got from eBay. I took out three cables and the little chipboard thingy, put back the little chipboard thingy and three cables and--voilà! The screen turns on and I get an image and, besides my little issue, it works fine.

My issue is that the touch screen function doesn't work at all--the computer recognizes that there is a "HID-compliant touch screen" when I open up my device manager and that it is enabled--but even after updating whatever software it wants me to update--even going so far as updating Windows 10 *shudder*--I don't get a response when my greasy little fingers caress the screen. The touch capability was working before and after the fall--I don't think any other cables or sensors got damaged, just the screen.

So my question becomes this: the screen I bought was touchscreen capable, right? It looks exactly like the old cracked one. How can I tell whether or not the screen itself is touch screen capable? If you don't think it's the screen I bought that's the problem, but something I did, what should I do? I tried inserting and reinserting cables and restarting the computer. I haven't tried searching for drivers for the screen, but I don't know where or how to find those. I'm honestly at a loss of ideas as of how to resolve this, so please...help?

Here is a link to the computer maintenance and service guide if that helps.

Thanks for taking the time to read my post and answer, if you do. Happy New Year!
 

dmccoy

Darrin
Joined
Oct 7, 2017
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4,489
I would recommend contacting the place you bought it and check the specs or return?
 
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