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Problems with Windows98 Troubleshooter

Discussion in 'Earlier Versions of Windows' started by mrw016, Apr 5, 2004.

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  1. mrw016

    mrw016 Thread Starter

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    Recently I noticed when I try to activate Windows98 Troubleshooter from the HELP menu, even though the main menu appears with all the topics, whenever I choose one (any one) no detail menu shows up on the right side of the screen from that point on ---- just a blank screen. Does anybody have any ideas as to what's happening?
     
  2. seidnerm

    seidnerm

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  3. ~Candy~

    ~Candy~ Retired Administrator

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    mrw016, Here is a reply to the thread you were looking for.
     
  4. rattles

    rattles

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    Hi there, I have the same trouble that is explained about the different functions not working right in the trouble-shooter.
    But I am not sure exactly what is meant by "exporting" my registery keys and so on.
    I typed in the kb824145 in my find-files and folders. I found the file with the right date also. Is it possible for you to go step by step(like talking to a 3 yr. old) and tell me exactly what to do so that I can print it out and do it exactly?
    Hate to be a pain, but really want to learn.Can you use words like right click and delete and so on? Thanks, Carol
     
  5. seidnerm

    seidnerm

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    Rattles,

    What version of Windows do you have?
     
  6. rattles

    rattles

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    I'm sorry-got carried away and forgot to say I have windows 98 on a HP 8550C comp.
     
  7. seidnerm

    seidnerm

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    Is it plain Windows 98 or Windows 98se? If you don't know, right-click on My Computer and then click on "Properties". This window will tell you exactly which version of windows you have.
     
  8. rattles

    rattles

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    98 second edition.
     
  9. seidnerm

    seidnerm

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    Because there is more than one reason your troubleshooters are not working, I want you to try this before we try the registry method.


    Using Windows Explorer, navigate to C:>Windows>Inf. Under the Inf directory, find the file called "tshoot.inf". Right-click on it and you should be presented with a menu of choices. Click on "Install". Restart you computer after the install finishes and see if the troubleshooters are still not working.

    If they are not, then I will help you with the registry. ;)
     
  10. rattles

    rattles

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    Ok-be right back
     
  11. rattles

    rattles

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    Ok, I found it-but it asks me to insert my disc and I dont have one. It did not come with my computer. I got 2 discs, butnot the 98 cd. The first disc I have used before and it takes out some of my things-the second wipes my computer.
     
  12. seidnerm

    seidnerm

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    I'm surprised that the install didn't go right to your ".cab" files. Usually all the Windows setup files are placed in a subdirectory under the Windows directory when you are not given the install CD. In my case, they are in the C:\Windows\Options\Cabs directory. Usually, when a program asks for the Windows CD, it will give you the opportunity to specify a different location for the files.
    Go to Start>Find> Files or Folders and type "*.cab" in the "Named" window and make sure the "Look in" windows is set for the C: drive. This should help you find where the Windows installation files are stored (if they are there). If you find several files called "Win98 xx.cab" then you have the right directory.

    Once you know where they are stored, you can try the "tshoot.inf" thing again unless it doesn't let you specify a directory for the files. Let me know what you find. If this won't work, we can always try the registry fix for the other problem.
     
  13. rattles

    rattles

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    I found the right place-but not one of them said info or tshoot.
     
  14. seidnerm

    seidnerm

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    I think you misunderstood me. You were not looking for info or tshoot. You were looking for the directory that contains the Window cab files.

    Tell me exactly what you did and what you found.
     
  15. rattles

    rattles

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    I went to find and folders and typed in *.cab (in "c" and all folders.
    It brought up a whole list of the Windows cabs-a couple said something about 95 and then it had a lot of "Windows"(with numbers after it-and a lot of 4 digit numbers,then cab after that-)A lot of them said "tour" "help tab"-data tab-catalogue, base and driver tabs. Is that it?
    I MEAN CAB Instead of TAB.
     
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