problom uninstalling and installing

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cianwalsh

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hey im new here but i really need some help.
one day about 2 weeks ago a game i played often would not open full screen and was tiny on the the screen and wouldnt maximise. i tryed uninstalling and eventually did after alot of effort. now when i try install it again i see this. (could not access network location property fix user profile) i have no idea what to do. im on windwos 10 by the way.
 

cianwalsh

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Mar 24, 2016
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
Processor Count: 4
RAM: 3519 Mb
Graphics Card: AMD Radeon (TM) R7 M260, -2048 Mb
Hard Drives: C: Total - 691364 MB, Free - 403481 MB; D: Total - 22148 MB, Free - 2491 MB;
Motherboard: Hewlett-Packard, 2269
Antivirus: Windows Defender, Disabled
 

Macboatmaster

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where is the install from please - provide the link
and how did you uninstall it
 

cianwalsh

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the install is from pokemon.com and i uninstalled it origanally by deleating everything on my computer to do with pokemon because i could not uninstall or delete it normally
 

cianwalsh

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the download is at the bottom left of my screen its called pokemon installer.but i have no idea how to save it to desktop. i can only run it. what should i do?
 

Macboatmaster

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I am unsure as to which stage you are at
as I have no real idea as to which screen you refer to
see my screenshot in my last post

and the screenshot in this post
Untitled.png

so if you refer to the download on the link you want to save as - and then when you have it on the desktop as on my first screenshot you right click it and click uninstall
 

cianwalsh

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am i able to go to find the pokemon installer in my downloads and uninstall it from there because i have way of saving it as from my previous screen shot. it is the installer i uninstall right?
 

Macboatmaster

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Sorry try as I might I cannot follow what is the difficulty
From your last screenshot I thought you used Chrome to download it
I therefore sent you the instructions as to how to save to where you want and I suggest the desktop it is easy to find it there
Whether or not YOU can find it in the downloads - with respect how can I know the answer to that

I suggest you do this
because i have way of saving it as from my previous screen shot
and save it to the desktop then you should be able to find it
 

cianwalsh

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ok i think i understand now i just went to the website and right clicked and chose save link as and saved it to my desktop. its downloading now. does that sound correct?
 
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