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Solved product key not accepted

Discussion in 'Windows 10' started by nichos, Aug 11, 2019.

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  1. nichos

    nichos Thread Starter

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    Hi,

    Ten-Twenty years ago I bought the W8 Pro DVD for my Home PC & HP laptop, then 2-3 years ago upgraded both from W8 Pro to W8.1 then to W10 using the corresponding free Media Creation Tool using the Product Key of the original W8 which I purchased from MS.

    Now, after loosing the Password to start the Laptop, I cleaned the HD & tried to install W10 but this Product Key was not accepted.

    So I installed W8, & tried to update it first to W8.1 before going to W10 but, again the PKey was not accepted.

    Where did I go wrong?

    As I cannot afford to buy W10 in my 90s, I am asking you how to go around it legally. ...thanx ….nick

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
    Processor Count: 4
    RAM: 4095 Mb
    Graphics Card: NVIDIA GeForce 9800 GT, 1024 Mb
    Hard Drives: C: 182 GB (109 GB Free); E: 199 GB (131 GB Free); F: 184 GB (141 GB Free); G: 69 GB (54 GB Free); H: 70 GB (67 GB Free); I: 223 GB (92 GB Free); J: 465 GB (347 GB Free);
    Motherboard: ASUSTeK Computer INC., P5K Premium
    Antivirus: Windows Defender, Disabled
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What's the model name and exact model number and exact serial number of your HP laptop?
    What's the exact Windows version it originally came with?
    When it was later upgraded from Windows 8.1 64-bit, was it upgraded to Windows 10 Home or Pro 64-bit?

    The log you submitted appears to be from a desktop PC which has an ASUS motherboard.
    It has nothing to do with your HP laptop and may cause confusion.

    ---------------------------------------------------------------
     
  3. nichosi

    nichosi

    Joined:
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    My apologies for the confusion caused. I completely messed up the laptop' am so confused with all the passwords Google, MS etc. It starts OK, but w8 is difficult in relation to w10.

    Can not now get the emailing going with the account n ame & password wrong but, the laptop is, or was Compaq when I bought it 15-20 yrs ago, & now is called HP.

    PresarioCQ61, Ser.#CNF260V10

    Pentium dual-core CPU T4200, RAM 3.00GB,
    Still W8 pro 64bit, Eng Intl 1pk DSP OEI DVD
    build DATE10.13.2012, made in Turkey

    Hope all these mean something to you & you can get me going.

    …..thanx ….nick
     
  4. flavallee

    flavallee Trusted Advisor

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    You appear to have a Compaq Presario CQ61 series laptop.
    There will be a dash and additional characters after CQ61 which is the entire model number of that laptop.
    I need to know what that entire model number is.

    The serial #CNF260V10 is showing "not found" at the HP/Compaq support site.
    Either you typed it incorrectly or that laptop is more than 10 years old.

    It appears the CQ61 laptops originally came with Windows 7 Home Premium 64-bit, but I haven't confirmed that.

    ---------------------------------------------------------------
     
  5. nichos

    nichos Thread Starter

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    Thanx again,

    Please see attached.No came with Vista but I put in W8 with my purchased dvd., then used same PK for w8.1 & w10.

    & with magnification it shows sn CNF260V10, sorry again.

    But where all these take us. I have no product key for w10 nor w8.1.

    Do you thing I'll be able to install W10? ......thanx …..nick
     

    Attached Files:

    Last edited: Aug 13, 2019 at 1:55 PM
  6. TerryNet

    TerryNet Moderator

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    Terry
    That should still be good for Windows 8, 8.1 or 10. Call Microsoft for help if it is not accepted.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I've deleted one of the images. You should never post a Windows key in public as it can be used by someone else.
     
  8. flavallee

    flavallee Trusted Advisor

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    According to the sticker in your first image, the correct serial number is CNF9250V10 and the complete model number is CQ61-222SA
    According to the sticker in your second image, it originally came with Windows Vista Home Premium

    THIS is the support site for your Compaq Presario CQ61-222SA Notebook PC
    According to its warranty section, it was originally purchased in December 2009, so it's more than 9-1/2 years old.

    ---------------------------------------------------------------
     
  9. lunarlander

    lunarlander

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    MS product keys use a font that can make a 8 look like a B. Check those if any are present. Win 8.1 product key can be upgraded to Win 10.
     
  10. nichos

    nichos Thread Starter

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    Thank you for removing that.

    I do not have an 8.1 product key, last time I used the w8 key for both.

    I tried once more the W10 stick but did not work again. ...nick
     
  11. lunarlander

    lunarlander

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    A Win 8 key should work also.
     
  12. flavallee

    flavallee Trusted Advisor

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    How To Clean Install And Activate Windows 10

    1. Insert the bootable Windows 10 disc in its drive, then expose its contents.

    2. Expose the contents of the sources folder.

    3. Copy the gatherosstate.exe file to the desktop.

    4. Right-click that file and then click "Run as Administrator".

    5. A GenuineTicket.xml file will appear on the desktop.

    6. Copy that file to a USB thumb drive or burn it to a disc.

    7. Do a clean install of Windows 10.

    8. Skip the step to enter a product key.

    9. After Windows 10 is installed, navigate to the C:\ProgramData\Microsoft\Windows\ClipSVC\GenuineTicket folder.

    10. Use the media you have the GenuineTicket.xml file saved in to copy it inside the GenuineTicket folder.

    11. Restart the computer.

    Notes:

    The above steps should work in a computer that already has a legal copy of Windows 7 SP1 or Windows 8.1 installed in it.

    The GenuineTicket.xml file will only work in the same computer that it was created in.

    Before you complete step 9, navigate to File Explorer, then click "View - Options - Change folder and search options", then click "View - Show hidden files, folders and drives", then click Apply.

    ---------------------------------------------------
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You posted another key that I deleted.
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    nichos
    If the key you are attempting to use is the same 6 figure (SIX only numbers/letters) as you mentioned sometime ago on this topic
    https://forums.techguy.org/threads/w10-key.1153124/

    Then I can assure you that SIX characters is NOT a key to activate any Windows and certainly not Windows 8.

    unless I am misunderstanding what you mean - 6 figure key no
     
  15. nichos

    nichos Thread Starter

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    It was the same key as the first one you deleted.

    That is what I typed in every time I tried to install w8.1 & w10 & are rejected. This same key installs my W8.

    It could be the wrong w10 version as you suggested earlier but, how can I try various other versions? …..nick
     
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