My daughter has a Fujitsu/Siemens laptop running Vista. When she tries to log on, the machine gets as far as the "select user" icon screen ok, but when she clicks on her own icon the response is that the profile can not be loaded. she has a guest profile which works ok, but obviously this does not give her access to her files. I have tried setting up an administrator account from the guest profile but am prevented from doing this by the system demanding my daughters (non existent) password. As she has been using this machine to store all her photographs, with no external backup, she is desperate to extract and save them. Can you please help me to either repair her profile or somehow extract her saved files.