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Program runs in one user account, not the other (both admin)

Discussion in 'Windows 7' started by scamp53, Aug 30, 2010.

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  1. scamp53

    scamp53 Thread Starter

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    Aug 30, 2010
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    Hi
    Using evaluation copy of NetTerm 5.4.2.1 (as terminal emulator) which is meant to run ok under Win7 (earlier versions not). We only have two Win7 Pro machines (rest XP). One machine OK.
    On the other, NetTerm runs ok in the account Install (administrator) but not in account User (administrator).

    In account User it immediately minimizes to taskbar and won't run. I've tried changing properties from running in 'normal window' to 'run maximized'. The program will then display full screen but still won't connect to LAN.
    In account Install it runs as expected and gives a login prompt immediately.
    The other Win7 machine happily runs the program using same installation process.

    Our first priority is to find out why that's happening (Install is only meant for distributing software from server) but we also have an issue with the 'working' version. The program if left for a few minutes with no activity or if re-entered after a 'switch user' immediately crashes out (leaving us with software locks and various other nasties).

    NetTerm's response was that 'it has not been installed correctly'. We've uninstalled and reinstalled numerous times without success.

    Thanks in anticipation
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Was it installed for ALL users, as some programs ask up front if it is to be used by all users?
     
  3. scamp53

    scamp53 Thread Starter

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    Hi - for reasons I don't understand, the problem was that it HAD been installed for all users. I had tried install to all users from both user accounts with the same result.
    I finally tried installing to just the single user account and it worked straight away.

    2nd part of the problem (which I'm trying to deal with now) is that if focus is switched to another application and this app left unattended for 2 - 3 minutes, the program freezes for approx twenty seconds after re-activating then crashes. This behaviour is specific to this Win7 PC. We have many other PCs running same app without the issue (including another Win7 PC).
     
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