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Solved Program won't uninstall

Discussion in 'Virus & Other Malware Removal' started by bunbarian, Jan 10, 2016.

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  1. bunbarian

    bunbarian Thread Starter

    Joined:
    Aug 21, 2012
    Messages:
    143
    I downloaded a program I thought I needed but after installing it I found it was not quite what I wanted so I decided to uninstall it. Lo and behold I could not find the program to uninstall it.

    I was becoming very irritable because a pop up kept showing itself entitled "Priority DR." and a message below that saying there was a big problem with my computer.

    Unable to uninstall it my friend said he would assist me.

    He found the program and uninstalled it using the uninstall command in the directory for the program.

    Lo and behold after a restart it was still there.

    So my friend uninstalled malwarebytes malware removal tool and superantispyware spyware removal tool.

    After running these two programs and a restart the pop still appears.

    Can you help me get rid of it please?

    Phil T
     
  2. Curie

    Curie Malware Specialist

    Joined:
    Jun 18, 2015
    Messages:
    481
    Hello Phil

    I am Marie Curie and will gladly help you with any malware-related problems.

    Please familiarize yourself with the following ground rules before you start.
    • Read my instructions thoroughly, carry out each step in the given order.
    • Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
    • If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
    • Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
    • Back up important files before we start.

    --------------------------------------------------------------

    Please run the following diagnostic scans so I can ascertain the state of your computer.

    STEP 1

    [​IMG] Farbar Recovery Scan Tool (FRST) Scan
    • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
    • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
    • Double-Click FRST.exe or FRST64.exe to run the programme.
    • Click Yes to the disclaimer.
    • Ensure the Addition.txt box is checked.
    • Click the Scan button and let the programme run.
    • Upon completion, click OK, then OK on the Addition.txt pop up screen.
    • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Attach both logs in your next reply.

    STEP 2
    [​IMG] aswMBR
    • Please download aswMBR and save the file to your Desktop.
    • Temporarily disable your anti-virus software. For instructions, please refer to the following link.
    • Right-Click aswMBR.exe and select [​IMG] Run as administrator to run the programme.
    • Click Yes when prompted to download avast! virus definitions. Wait until AVAST engine defs: ### appears.
    • If you are prompted to enable the use of "Virtualization Technology", click Yes.
    • Click the AV Scan: drop down box and click C:\.
    • Click Scan.
    • Upon completion, you will see Scan finished successfully. Click Save log. Save the log to your Desktop.
    • Re-enable your anti-virus software.
    • Attach the log in your next reply.
    Note: Do NOT click Fix or FixMBR.
    Note: A file (MBR.dat) will be created on your Desktop. Do NOT click or delete it.

    ======================================================

    STEP 3
    [​IMG] Logs
    In your next reply please include the following logs.
    • FRST.txt
    • Addition.txt
    • aswMBR log
    • What is the name of the programme you are trying to uninstall?
     
  3. bunbarian

    bunbarian Thread Starter

    Joined:
    Aug 21, 2012
    Messages:
    143
    Marie Curie

    Thanks for your assistance but had a stroke of luck today and got rid of it.

    I opened Revo Uninstaller and noticed a small search box at the top of it. I'd never seen it before.

    Typed in the name of the program and it appeared on my Revo Uninstaller list as a program I could uninstall. So I did so. It has not appeared again after 6 hours.

    Phil T
     
  4. Curie

    Curie Malware Specialist

    Joined:
    Jun 18, 2015
    Messages:
    481
    Hi Phil.

    Good that you got it solved. Thank you for notifying me.

    Best regards
    Marie
     
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