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Programs not opening

Discussion in 'Windows XP' started by Tully, Apr 28, 2004.

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  1. Tully

    Tully Thread Starter

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    My brother's computer is having some major problems. I'm not sure what the specs are, but he does have a Dell with XP. Anyway, most of the programs on his computer won't open up. Word and a few others have been working, but his web browser, Media Player, Winamp, and others won't open. MSN Explorer opens, but freezes every time. The computer freezes a lot, so it is tough to get anything done. Does anyone have any ideas of what the problem might be? BTW, I gave him Mozilla web browser to install, but that won't open either.
     
  2. TxBear

    TxBear

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    Has this problem been happening for a while now or did it just start recently? Has he installed any new hardware or software recently? If the problem just started you might want to try using system restore and choose a restore point before the problem began.
     
  3. Tully

    Tully Thread Starter

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    As far as I know, this problem has been going on for a long time. He hasn't installed any new hardware or software recently. He doesn't really use the computer that much, but when he does want to use it, it becomes very difficult.
     
  4. Tully

    Tully Thread Starter

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    Could this be an instance where the OS should be reinstalled?
     
  5. Couriant

    Couriant Trusted Advisor

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    you could. Though it looks like an trojan / spyware problem. Download and run HIGHJACKTHIS onto his computer if you can (or on floppy since it's less than 1Mb) post a log here.
     
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