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Programs stop working

Discussion in 'Windows 7' started by staffingpro, Nov 28, 2012.

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  1. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    383
    A Few days ago I had that FBI virus. Took the machine into a tech lab to fix. They ran some kind of program that got rid of it. Since then I now have the issues of program that say they have stopped running. This happened with SAGE ACT, Outlook, MS word and other stranger tings keep happening. I was running Microsoft essentials, after getting rid the FBI things I am unable to load the program back in. Have close and got rid of all other Virus program, it still will not load so I am assuming what ever is preventing this from loading has some thing to do with the other programs not working.

    I am running, Window 7, MS 2010. Look forward to your help. Gary
     
  2. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,917
    First Name:
    Ron
    To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can then update your Computer Specs here with this info.
    Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
     
  3. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    383
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 6126 Mb
    Graphics Card: AMD RADEON HD 6450, 1024 Mb
    Hard Drives: C: Total - 463332 MB, Free - 384957 MB; E: Total - 194474 MB, Free - 147266 MB;
    Motherboard: Dell Inc., 0Y2MRG
    Antivirus: PC Cleaner Pro, Updated: Yes, On-Demand Scanner: Disabled
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,608
    First Name:
    Frank
    What's the model name and model number of that Dell?

    What's the 7-character "service tag" number on the sticker?

    Did any discs come with it?

    ---------------------------------------------------------------

    It's unknown what was done to your computer, but I'm guessing some registry "cleaner/fixer" type utility was used in it that has damaged Windows and broken some programs and is now wreaking havoc.

    ---------------------------------------------------------------
     
  5. GLComputing

    GLComputing

    Joined:
    Apr 27, 2007
    Messages:
    367
    It might help to look in the Windows event Log for any useful errors...
     
  6. AtlasG

    AtlasG Banned

    Joined:
    Oct 12, 2012
    Messages:
    291
    You can't remove a virus like that. You have to reinstall Windows and everything. You can fight with this for days or weeks, or you can just fix it by reinstalling.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    A sure sign that your Pc is still infected.
    You next best move - is to save needed files and data and then a re-install as suggested above.

    Or seek help from our Malware Experts.

    Everyone MUST read this BEFORE posting for help in this forum.
    http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
     
  8. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    383
    I have solved the problem. there was a root various that attached it self to system folders so one never new it was there. Found it after doing a number of diagnostics. thanks for the help. Gary
     
  9. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    I would still check your Pc for Malware.
    Download MalwareBytes and SuperAntiSpyware to your desktop.
    Download the Free versions of both programs.
    MalwareBytes
    SuperAntiSpyware

    Update - scan - remove all that they find.
    Should they find any Malware, let us know.
     
  10. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    383
    I plan on running both programs as I have used them in the past. Thanks
     
  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    Should they find any entries in Red - remove them and then post the log files.
    MalwareBytes
    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    SuperAntiSpyware
    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
  12. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    383
    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 11/29/2012 at 05:57 PM

    Application Version : 5.6.1014

    Core Rules Database Version : 9658
    Trace Rules Database Version: 7470

    Scan type : Complete Scan
    Total Scan Time : 01:05:37

    Operating System Information
    Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
    UAC Off - Administrator

    Memory items scanned : 682
    Memory threats detected : 0
    Registry items scanned : 74871
    Registry threats detected : 0
    File items scanned : 69082
    File threats detected : 270

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    C:\Users\gary\AppData\Roaming\Microsoft\Windows\Cookies\QU4OC2J4.txt [ /trafficmp.com ]
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    C:\Users\gary\AppData\Roaming\Microsoft\Windows\Cookies\59O416XO.txt [ /hotwire.db.advertising.com ]
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    C:\Users\gary\AppData\Roaming\Microsoft\Windows\Cookies\7IPA7D0N.txt [ /counter.hitslink.com ]
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    cloud.bannergadgets.com [ C:\USERS\GARY\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2VZ3N62Y ]
    core.insightexpressai.com [ C:\USERS\GARY\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2VZ3N62Y ]
    core.saymedia.com [ C:\USERS\GARY\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2VZ3N62Y ]
    ds.serving-sys.com [ C:\USERS\GARY\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2VZ3N62Y ]
    mediasuite.multicastmedia.com [ C:\USERS\GARY\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2VZ3N62Y ]
    richmedia247.com [ C:\USERS\GARY\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2VZ3N62Y ]
    service.twistage.com [ C:\USERS\GARY\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\2VZ3N62Y ]


    Malwarebytes Anti-Malware 1.65.1.1000
    www.malwarebytes.org

    Database version: v2012.11.29.09

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    gary :: GARY-PC [administrator]

    11/29/2012 3:31:51 PM
    mbam-log-2012-11-29 (15-31-51).txt

    Scan type: Full scan (C:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 402017
    Time elapsed: 1 hour(s), 15 minute(s), 45 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    How did you find the 'root various' above and what did you use to remove it?

    Also download Security Check by screen317
    http://screen317.spywareinfoforum.org/
    Save it to your Desktop.

    Right click and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad - and will save a log called checkup.txt.
    Post the result of the scan here.
     
  14. staffingpro

    staffingpro Thread Starter

    Joined:
    Mar 12, 2008
    Messages:
    383
  15. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,544
    It will show the following.
    Antivirus/Firewall Check.
    Anti-malware/Other Utilities Check.
    Process Check.
    System Health check.

    As with all programs asked for you can view first, what is listed.
     
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