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Programs won't actavate

Discussion in 'Windows Vista' started by terryrh44, Feb 5, 2015.

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  1. terryrh44

    terryrh44 Thread Starter

    Joined:
    Jul 19, 2013
    Messages:
    1
    Hello. I have found lately programs like Nortons, Avg antivirus, auslogics disk defrag, and other programs When I double click on them to activate them nothing happens. They won't open. I hope you can assist me with this problem. Many Thanks. Terryrh44

    .Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
    Processor: AMD Athlon(tm) 64 Processor 3800+, x64 Family 15 Model 127 Stepping 1
    Processor Count: 1
    RAM: 3326 Mb
    Graphics Card: ATI Radeon X1250, 256 Mb
    Hard Drives: C: Total - 71453 MB, Free - 9144 MB; D: Total - 71178 MB, Free - 71084 MB;
    Motherboard: Acer, F690GVM
    Antivirus: Norton Internet Security, Disabled
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    Hi, you seem to have Norton installed - although disabled.
    Are you wanting to move to Avg antivirus?
    ======
    If you can - download and install Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/dl/123/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
    ======
    Download AdwCleaner by Xplode to your desktop.
    http://www.bleepingcomputer.com/download/adwcleaner/
    Click on the Download Now @BleepingComputer button and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close any browsers that may be open - double click on the ADWCleaner icon on your desktop
    Click on the Scan button.
    Let it scan your Pc - when that is done click on the Logfile button.
    The report will appear on your desktop - Copy and Paste it into your next post.
     
  3. Norton_Support

    Norton_Support Norton Representative

    Joined:
    Oct 7, 2013
    Messages:
    56
    Hello,

    Sorry for the trouble. Are you using all these security programs together? It is not recommended to use more than 1 security programs together. If you have trouble opening Norton, please let me know. I can help you. :)

    Thanks!

    Vineeth
    Norton Support
     
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