Programs won't actavate

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terryrh44

Thread Starter
Joined
Jul 19, 2013
Messages
1
Hello. I have found lately programs like Nortons, Avg antivirus, auslogics disk defrag, and other programs When I double click on them to activate them nothing happens. They won't open. I hope you can assist me with this problem. Many Thanks. Terryrh44

.Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) 64 Processor 3800+, x64 Family 15 Model 127 Stepping 1
Processor Count: 1
RAM: 3326 Mb
Graphics Card: ATI Radeon X1250, 256 Mb
Hard Drives: C: Total - 71453 MB, Free - 9144 MB; D: Total - 71178 MB, Free - 71084 MB;
Motherboard: Acer, F690GVM
Antivirus: Norton Internet Security, Disabled
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,425
Hi, you seem to have Norton installed - although disabled.
Are you wanting to move to Avg antivirus?
======
If you can - download and install Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/dl/123/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
======
Download AdwCleaner by Xplode to your desktop.
http://www.bleepingcomputer.com/download/adwcleaner/
Click on the Download Now @BleepingComputer button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close any browsers that may be open - double click on the ADWCleaner icon on your desktop
Click on the Scan button.
Let it scan your Pc - when that is done click on the Logfile button.
The report will appear on your desktop - Copy and Paste it into your next post.
 

Norton_Support

Norton Representative
Joined
Oct 7, 2013
Messages
56
Hello,

Sorry for the trouble. Are you using all these security programs together? It is not recommended to use more than 1 security programs together. If you have trouble opening Norton, please let me know. I can help you. :)

Thanks!

Vineeth
Norton Support
 
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