Programs Wont Uninstall - Urgent Assistance Required

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Phil_Crane

Thread Starter
Joined
Aug 4, 2004
Messages
272
Recently my computer crashed and when i turned it back on some of my programs icons were not showing up as the icon they where just showing up as white boxes (dos programs)

i can no longer use them so i tried to uninstall them, i cant even uninstall them now :(

its my printer driver which is my main concern as i work from home i have to print records, staff anaylsis forms off etc etc and really need to solve thsi issue get the printer uninstalled and added again.

Can anyone help me out please?

thanks
 
Joined
May 3, 2006
Messages
22,466
How about telling us about your system and especially ages of components or system.
This couold be spyware or virus and could also be a dying hard drive.
You should do some online scans to rule out the former :
www.bitdefender.com
www.ewido.net
 

Phil_Crane

Thread Starter
Joined
Aug 4, 2004
Messages
272
i have webroot spysweeper, i have also used adaware se pro they came up with nothing at all,

xp home edition
1gig ram
3x 500gb hdd`s 2 internal one external (all brand new)

hijack log is below:

Logfile of HijackThis v1.99.1
Scan saved at 03:24:55, on 12/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ezSP_Px.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\uTorrent\utorrent.exe
C:\Program Files\Pegasys Inc\TMPGEnc DVD Author\TMPGEncDVDAuthor.exe
C:\Program Files\Pegasys Inc\TMPGEnc DVD Author\DVDWriter.exe
C:\Documents and Settings\Phil Crane\Desktop\HijackThis.exe

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [EPSON Stylus D68 Series] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE" /P23 "EPSON Stylus D68 Series" /O6 "USB001" /M "Stylus D68"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: Sothink SWF Catcher - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra 'Tools' menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1168312382937
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
 

Phil_Crane

Thread Starter
Joined
Aug 4, 2004
Messages
272
i ran both those scans and let them remove everything it could find

now i try and uninstall and it still wont, these are my printer drives im trying to uninstall and it wont work, it just hangs and does nothign when you press add remove. i also purchased your uninstaller 2006 as i was told that would solve the pronlem but that does the same when i try
 
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