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Protected Search Nuisance

Discussion in 'Virus & Other Malware Removal' started by Bragan, Dec 22, 2012.

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  1. Bragan

    Bragan Thread Starter

    Joined:
    Dec 22, 2012
    Messages:
    1
    How do I remove protected search.com from my computer.? It opens up simultaneously with Google Chrome
     
  2. Conspire

    Conspire Malware Specialist

    Joined:
    Feb 3, 2011
    Messages:
    452
    Hello there, Bragan

    Welcome to TSG

    I'm Conspire, I'll be glad to help you with your computer problems.

    Please observe these rules while we work:
    • Read the entire procedure
    • It is important to perform ALL actions in sequence.
    • If you don't know, stop and ask! Don't keep going on.
    • Please reply to this thread. Do not start a new topic.
    • Stick with me till you're given the all clear.
    • Remember, absence of symptoms does not mean the infection is all gone.
    • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.


    IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.

    ---------------------------------------------------------------------------------------------------

    Also note that I will not respond to this thread if I don't receive your reply for 3 days.

    ---------------------------------------------------------------------------------------------------
     
  3. Conspire

    Conspire Malware Specialist

    Joined:
    Feb 3, 2011
    Messages:
    452
    Hello there,

    Please download DDS by sUBs from one of the following links and save it to your desktop.
    • Disable any script blocking protection (How to Disable your Security Programs)
    • Double click DDS icon to run the tool (may take up to 3 minutes to run)
    • When done, DDS.txt will open.
    • After a few moments, attach.txt will open in a second window.
    • Save both reports to your desktop.
    ---------------------------------------------------
    • Post the contents of the DDS.txt report in your next reply
    • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
    ===================================================

    Please download aswMBR.exe and save it to your desktop.
    • Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)
    • Allow it to update where necessary
    • Click Scan
      • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
      • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.
    ===================================================

    Download TDSSKiller.exe and save it to your desktop

    Execute TDSSKiller.exe by doubleclicking on it.
    Press Start Scan
    If Malicious objects are found, do NOT select Cure. Change the action to Skip, and save the log.
    Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt

    ===================================================

    On your next reply please post :
    DDS log
    aswMBR log
    TDSSKiller log

    Please STOP and let me know if you have any problems in performing with the steps above or any questions you may have.

    Good Day!
     
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