Protected View Hang, Office 2010, Windows 8.1

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

redhat9

Thread Starter
Joined
Jun 11, 2004
Messages
377
When opening e-mail attachments from the internet, Office 2010 prefers to open them in a Protected Mode. This will usually open them in a limited, read-only sandbox mode. You are then given the option to 'Enable Editing' if you'd like to work on the document.

On my Windows 7 PC, these documents open properly in the aforementioned Protected Mode and allows me to then enable document editing if I do so desire.

On my Windows 8.1 PC, Office 2010 will hang at the 'Opening in Protected Mode' splash screen.

Looking at different articles around the internet, this is a quasi-known problem with Office 2010/2013 and Windows 8. Some workarounds that I've looked into include disabling the Protected Mode all together or unblocking the file in question via the Properties panel of an Explorer window. I'm not too keen on disabling Protected Mode and unblocking every file will become cumbersome.

Does anyone know if there was a specific Microsoft KB article addressing this issue? Perhaps an update or something?

Thanks.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
Are you opening these files direct from email or internet?
do you get the same hang problem when you save the files to a folder on your computer first ( either downloads or documents)
 

redhat9

Thread Starter
Joined
Jun 11, 2004
Messages
377
Yes, this occurs when files are opened directly from web-based e-mail and or files downloaded from the internet.

Yes, I have the same problem if the file is downloaded first, then opened as Windows 8 knows the file was from the internet. It will open correctly if I 'unblock' the file via the file's Properties in Explorer.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
I am checking if any of my contacts with Microsoft have any answers for this
 
Joined
Nov 22, 2007
Messages
262
Might be worth stating which virus checker you have. I've had a lot of folk with Kasperski or checkers that use the Kasperski engine complain about this.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top