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pulling my hair out now

Discussion in 'Hardware' started by goodgirl629, Sep 12, 2004.

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  1. goodgirl629

    goodgirl629 Thread Starter

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    ok i have a genuineintel x86 family 15 model 0 stepping 10 processor. now i had something happen where hubby went to a site that then gave us a bug that we could not surf the net (about.blank) and so tried adaware...did not work came in german (he he) ok so i formatted my harddrive and started over...well now my processor seems to be having issues communicating with my monitor and will only give me two choices for colors 2 or 16...my monitor is a philips 107S ...also my comp is not working like it used to...much slower and no windows word ..only wordpad and not working right. i think that it is a driver issue but have not been able to find what i need and not sure i know what i am looking for is the right thing either. also have 4 things not working properly (pci controllers) are these the problems? anything would help...tried to go to microsoft something.com to get help and said i needed to download like 19 things to update but none seem to be what i am looking for...i have no clue...had someone helping me but his gf just found out some horrible news and now he is busy...anyhelp would be greatly appreciated!!!! thanks a bunch....Joy
     
  2. norton850

    norton850

    Joined:
    Mar 8, 2004
    Messages:
    7,794
    You need a couple of things. When you reformatted you deleted the drivers for your motherboard which will include some of what you are missing. You need to go to the website of your system or motherboard manufacturer to get them. You also need the drivers for various components such as the video or sound card. These could be part of the motherboard or separate. Do you know? Not sure what happened to Word, did you reinstall it?
     
  3. goodgirl629

    goodgirl629 Thread Starter

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    Messages:
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    the drivers are the issue. but i do not know where to go to get them. when i searched the net for genuineintel there are 4500 links that came up and i looked through the first 150 or so and could not see anything that is my processor. so was hoping someone knew how to get it. also if i bought windows xp (which i plan on doing soon) will that help me find and fix the problem? and how do i find the information i need for the drivers for the video and sound? anyway sorry to be asking so much but have tried very hard to this on my own but not sure what the heck i am doing he he. thanks for you help
     
  4. 4steve44

    4steve44

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  5. brite750

    brite750

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    We don't know what pc you have, your'e not looking for drivers for you cpu your looking for drivers for your motherboard, so we need to know what mobo you have. As far a word not being there, you erased it when you formatted, it is a separate program from Windows. try downloading Belarc advisor or Aida32 to get your mobo info, hint, go to majorgeeks site to get Aida32

    http://www.majorgeeks.com/download181.html
     
  6. Triple6

    Triple6 Moderator

    Joined:
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    Messages:
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    First Name:
    Rob
    "genuineintel x86 family 15 model 0 stepping 10 processor" thats just one tiny part in your computer called the CPU - its like the engine in car. You do not need a driver for your CPU. You do however need drivers for the Video card, Sound Card, Chipset, and possible other devices that you have in the computer. If your computer is a brand name then you can go to their website and download the drivers. If its a custom computer then you will need to identify the parts individually and download the drivers. You should ahve also recieved CD's for the computer that have the drivers.

    As for the missing applications you must also reinstall them. Microsoft Word is a seperate program from Windows. You should also have CD's for this and any other applications that came with the computer.

    If you need help identifying components you can download Everest: http://www.lavalys.com/products/download.php?pid=1&lang=en&pageid=3
     
  7. goodgirl629

    goodgirl629 Thread Starter

    Joined:
    Sep 12, 2004
    Messages:
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    ok so how do i know where to find the info that tells me what i have so that i can find what i need...i bought this computer from a pawn shop and it has worked great for the past several months until now...the disk i got from them was not an original ( i think) to this computer and its components. thank you for the windows help..i will try to find what i need for word. and thank you for the site suggestion or intel..i sent them a message and hope to hear from them in a few days. not sure what i am doing just trying to not have to take it in...have spent many a dollars in the past few years every time this happens (100) and tired of having to have someone else do it...seems simple but maybe i am just not understanding something. anyway again thanks for all of your help.....Joy
     
  8. norton850

    norton850

    Joined:
    Mar 8, 2004
    Messages:
    7,794
    Joy

    If you look at the post from Triple6 there is a link to a web site to download a product that will identify what's in your system. It's called Everest. Just click on the link, download, install and run it. The info provided will tell you what sound card, video card etc. that you have. You can post back that info here for the help that you need.
     
  9. goodgirl629

    goodgirl629 Thread Starter

    Joined:
    Sep 12, 2004
    Messages:
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    well i went to that site and downloaded it and yippie...got lots of info but there is alot there and not sure what info is needed. so i copied it all down on my wordpad and was gonna post here but not sure what i should post. wow i am so excited now he he have more info now then ever...thank you all so much!!!! anyway here goes...hope this is ok!!!
    Field Value
    CPU Properties
    CPU Type Intel Pentium 4, 1700 MHz (17 x 100)
    CPU Alias P68, Willamette, A80528
    CPU Stepping C1
    Instruction Set x86, MMX, SSE, SSE2
    Original Clock 1700 MHz
    Engineering Sample No
    L1 Trace Cache 12K Instructions
    L1 Data Cache 8 KB
    L2 Cache 256 KB (On-Die, ATC, Full-Speed)

    CPU Physical Info
    Package Type 423 Pin PGA
    Package Size 5.34 cm x 5.34 cm
    Transistors 42 million
    Process Technology 6M, 0.18 um, CMOS
    Die Size 217 mm2
    Core Voltage 1.70 - 1.75 V
    I/O Voltage 1.70 - 1.75 V
    Typical Power 48.9 - 71.8 W (depending on clock speed)
    Maximum Power 66 - 96 W (depending on clock speed)

    CPU Manufacturer
    Company Name Intel Corporation
    Product Information http://www.intel.com/products/browse/processor.htm

    CPU Utilization
    CPU #1 33 %


    Field Value
    CPUID Properties
    CPUID Manufacturer GenuineIntel
    CPUID CPU Name Intel(R) Pentium(R) 4 CPU 1700MHz
    CPUID Revision 0F0Ah
    IA Brand ID 08h (Intel Pentium 4)
    Platform ID 0Ah (Socket 423)
    IA CPU Serial Number Unknown

    Instruction Set
    64-bit x86 Extension Not Supported
    AMD 3DNow! Not Supported
    AMD 3DNow! Professional Not Supported
    AMD Enhanced 3DNow! Not Supported
    AMD Extended MMX Not Supported
    Cyrix Extended MMX Not Supported
    IA-64 Not Supported
    IA MMX Supported
    IA SSE Supported
    IA SSE 2 Supported
    IA SSE 3 Not Supported
    CLFLUSH Instruction Supported
    CMPXCHG8B Instruction Supported
    CMPXCHG16B Instruction Not Supported
    Conditional Move Instruction Supported
    FEMMS Instruction Not Supported
    MONITOR / MWAIT Instruction Not Supported

    CPUID Features
    36-bit Page Size Extension Supported
    Advanced Cryptography Engine Not Supported
    Alternate Instruction Set Not Supported
    Automatic Clock Control Supported
    CPL Qualified Debug Store Not Supported
    Debug Trace Store Supported
    Debugging Extension Supported
    Enhanced SpeedStep Technology Not Supported
    Fast Save & Restore Supported
    Fast System Call Supported
    Hyper-Threading Technology Not Supported
    L1 Context ID Not Supported
    Local APIC On Chip Not Supported
    LongRun Not Supported
    LongRun Table Interface Not Supported
    Machine-Check Architecture Supported
    Machine-Check Exception Supported
    Memory Type Range Registers Supported
    Model Specific Registers Supported
    No-Execute Page Protection Not Supported
    Page Attribute Table Supported
    Page Global Extension Supported
    Page Size Extension Supported
    Pending Break Event Not Supported
    Physical Address Extension Supported
    Processor Duty Cycle Control Supported
    Processor Serial Number Not Supported
    Random Number Generator Not Supported
    Self-Snoop Supported
    Thermal Monitor Supported
    Thermal Monitor 2 Not Supported
    Time Stamp Counter Supported
    Virtual Mode Extension Supported

    Field Value
    Motherboard Properties
    Motherboard ID 03/02/2001-i850-<<P4T>>-00
    Motherboard Name Asus P4T

    Front Side Bus Properties
    Bus Type Intel NetBurst
    Bus Width 64-bit
    Real Clock 100 MHz (QDR)
    Effective Clock 400 MHz
    Bandwidth 3200 MB/s

    Memory Bus Properties
    Bus Type Dual RDRAM
    Bus Width 16-bit
    Real Clock 400 MHz (DDR)
    Effective Clock 800 MHz
    Bandwidth 3200 MB/s

    Motherboard Physical Info
    CPU Sockets/Slots 1
    Expansion Slots 5 PCI, 1 AGP Pro
    RAM Slots 4 RIMM
    Form Factor ATX
    Motherboard Size 240 mm x 300 mm
    Motherboard Chipset i850
    Extra Features JumperFree, Stepless Freq Selection

    Motherboard Manufacturer
    Company Name ASUSTeK Computer Inc.
    Product Information http://www.asus.com/products/mb/mbindex.htm
    BIOS Download http://www.asus.com/support/download/download.aspx

    Field Value
    Memory Module Properties
    Module Name Samsung MR16R 0828BN1-CK8
    Serial Number 379F8305h
    Manufacture Date Week 24 / 2001
    Module Size 128 MB (8 devices, 32 banks)
    Module Type RIMM Module
    Memory Type RDRAM
    Memory Speed PC800 (400 MHz)
    Module Width 16 bit
    Module Voltage 2.5 V

    Memory Module Features
    HeatSpreader Present
    Thermal Sensor Not Present

    Memory Module Manufacturer
    Company Name Samsung
    Product Information http://www.samsung.com/Products/Semiconductor/DRAM/index.htm

    Field Value
    Chipset Properties
    Motherboard Chipset Intel Tehama i850
    In-Order Queue Depth 8

    North Bridge Properties
    North Bridge Intel Tehama i850
    Revision / Stepping 02 / A2
    Package Type 615 Pin OLGA
    Package Size 3.1 cm x 3.5 cm
    Core Voltage 1.8 V

    South Bridge Properties
    South Bridge Intel 82801BA ICH2
    Revision / Stepping 02 / B1
    Package Type 360 Pin EBGA
    Package Size 2.3 cm x 2.3 cm
    Core Voltage 1.8 V

    Memory Slots
    DRAM Slot #1 256 MB (RDRAM)
    DRAM Slot #2 128 MB (RDRAM)
    DRAM Slot #3 128 MB (RDRAM)

    AGP Properties
    AGP Version 2.00
    AGP Status Disabled
    AGP Aperture Size 64 MB
    Supported AGP Speeds 1x, 2x, 4x
    Fast-Write Supported, Disabled
    Side Band Addressing Supported, Disabled

    Chipset Manufacturer
    Company Name Intel Corporation
    Product Information http://www.intel.com/products/browse/chipsets.htm
    Driver Download http://support.intel.com/support/chipsets/index.htm

    Problems & Suggestions
    Problem AGP is disabled. This may cause performance penalty.

    Field Value
    BIOS Properties
    BIOS Type Award Medallion
    Award BIOS Type Award Modular BIOS v6.0
    Award BIOS Message ASUS P4T ACPI BIOS Revision 1004
    System BIOS Date 03/02/01
    Video BIOS Date 10/23/02

    BIOS Manufacturer
    Company Name Phoenix Technologies Ltd.
    Product Information http://www.phoenix.com/en/products/default.htm
    BIOS Upgrades http://www.esupport.com/biosagent/index.cfm?refererid=40

    Problems & Suggestions
    Suggestion Are you looking for a BIOS Upgrade? Contact eSupport Today!
    Suggestion System BIOS is more than 2 years old. Update it if necessary.

    Field Value
    Monitor Properties
    Monitor Name Philips 107S (107S2)
    Monitor ID PHLE005
    Model PHILIPS 107S
    Manufacture Date Week 41 / 2000
    Serial Number CX 47477647
    Max. Visible Display Size 31 cm x 23 cm (15.2")
    Picture Aspect Ratio 4:3
    Horizontal Frequency 30 - 71 kHz
    Vertical Frequency 50 - 160 Hz
    Maximum Resolution 1280 x 1024
    Gamma 2.87
    DPMS Mode Support Standby, Suspend, Active-Off

    Supported Video Modes
    640 x 480 140 Hz
    800 x 600 110 Hz
    1024 x 768 85 Hz
    1152 x 864 75 Hz
    1280 x 1024 65 Hz

    Monitor Manufacturer
    Company Name Royal Philips Electronics
    Product Information http://www.consumer.philips.com/glo...=0&groupId=CONNECTION_GR&catId=PC_MONITORS_CA
    Driver Download http://www2.consumer.philips.com/gl...RDSERPCMONITORS&productId=107S21_74&strokeId=

    Field Value
    Graphics Processor Properties
    Video Adapter nVIDIA GeForce4 MX 440 (Abit Siluro GF4 MX)
    GPU Code Name NV17
    PCI Device 10DE / 0171
    Transistors 29 million
    Process Technology 0.15u
    Bus Type AGP
    Memory Size 64 MB
    GPU Clock 250 MHz
    RAMDAC Clock 350 MHz
    Pixel Pipelines 2
    TMU Per Pipeline 2
    Vertex Shaders Not Supported
    Pixel Shaders 1 (v0.5)
    DirectX Hardware Support DirectX v7.0
    Pixel Fillrate 500 MPixel/s
    Texel Fillrate 1000 MTexel/s

    Memory Bus Properties
    Bus Type DDR
    Bus Width 128-bit
    Real Clock 166 MHz (DDR)
    Effective Clock 333 MHz
    Bandwidth 5328 MB/s

    Graphics Processor Manufacturer
    Company Name NVIDIA Corporation
    Product Information http://www.nvidia.com/view.asp?PAGE=products
    Driver Download http://www.nvidia.com/drivers

    Field Value
    Video Adapter Properties
    Device Description Standard PCI Graphics Adapter (VGA)
    Installed Drivers vga.drv

    Device Description Device Type
    nVIDIA GeForce4 MX 440 (Abit Siluro GF4 MX) Video Adapter
    nVIDIA GeForce4 MX 440 3D Accelerator

    not sure what info was needed. anyway thank you all again!!!! Joy
     
  10. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    download nVidia Geforce 4 MX440 drivers from nvidia site to get your video card working right
     
  11. goodgirl629

    goodgirl629 Thread Starter

    Joined:
    Sep 12, 2004
    Messages:
    8
    thank you thank you sooo much...my computer is much better now...still have to work on the sound card and stuff but i sooo appreciate all the help you have given me...now i know how to fix things myself...takes a bit of time but sooooo worth it....i am so proud of myself and have all of you to thank for that....and i cant thank you enough!!!!! Joy :D
     
  12. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,935
    First Name:
    Rob
    Your Motherboard is made by ASUS but its not listed on their website, it was probably made for a custom use such as for use in a Brand name system; ie For a Compaq, HP, DELL, etc. Is your computer a brand name system?

    Your motherbaord is this one: http://www.asus.com/support/download/item.aspx?ModelName=P4T&Type=All
    From this this I suggest you install the
    Intel(R) PRO/100+ Lan Adapter Driver & Utility V5.13 d driver.

    Here are the Intel drivers for the motherboard's chipset: http://downloadfinder.intel.com/scr...2&OSFullName=All+Operating+Systems&submit=Go!
    From this site you need to install The INF Update Utility (1.) and the Performance Software - Application Accelerator (3.) You do not need to worry about any of teh other things listed.

    For the sound you seem to have a seperate soundcard, ie not part of the motherboard. To find out the model in Everest got to Devices and Physical Devices and look for an Audio or Sound Device.
     
  13. goodgirl629

    goodgirl629 Thread Starter

    Joined:
    Sep 12, 2004
    Messages:
    8
    thank you comp is almost back to normal...slow though seeems different but color is right now. still having trouble d/l sound drivers found the web site and tried to d/l but wont seem to do it...some kind of error and i forgot to write it down i have a Creative SB Live! Player 1024 Sound card. not sure what is the problem.
    .
     
  14. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    I'm pretty sure the slowness is a software issue, ie spyware, trojan, virus, something stealing resources. hopefully someone on the software or security TSG forums can help you get that squared away.
     
  15. brite750

    brite750

    Joined:
    Mar 16, 2002
    Messages:
    13,404
    did not see what os you're using, WinXP, Win2000, 98SE, 98???
     
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