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Solved Pup.Optional.SoftonicAssistant

Discussion in 'Virus & Other Malware Removal' started by Serge2012, Dec 22, 2018.

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  1. Serge2012

    Serge2012 Thread Starter

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    Hi,

    I was running a scan with Malwarebytes AdwCleaner and found the malware on my HP laptop Pup.Optional.SoftonicAssistant (I use Windows 10). Each time I try to remove it with clean and repair but when I ran a new scan it keeps reappearing.... How can I remove it for good?

    Thanks for your help.

    Serge
     
  2. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    look at the malware bytes log & see exactly where it is finding the offending file(s)
    It is probably inside a zip or a MSi installer, so it will be continually detected until you delete the installer.

    MBAM clean is trying to remove from inside the zip or installer file & that will be read only, so it can't be removed.
     
  3. Serge2012

    Serge2012 Thread Starter

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    Hi,

    Thanks for your reply. Here's the information I found on the log :

    PUP.Optional.SofTonicAssistant HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\ytd-video-downloader-free.en.softonic.com

    PUP.Optional.SofTonicAssistant HKCU\Software\Classes\Local
    Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\ytd-video-downloader-free.en.softonic.com
     
  4. dvk01

    dvk01 Moderator Malware Specialist

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    the only way to remove that is uninstall ytd video downloader and then let MBAM fix the entries
     
    masterimmu likes this.
  5. Serge2012

    Serge2012 Thread Starter

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    Hi,

    I removed it and did another scan afterwards but I still have the same problems.... It's very weird because I had YouTube Downloader for a long time and never had any issue with it and MBAM never detected anything in previous scans. I really don't get it!....

    Joyeux Noel to you and your family if you celebrate Christmas and hopefully I'll hear from you after the holiday.

    Serge
     
  6. dvk01

    dvk01 Moderator Malware Specialist

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    that looks like they are flash cookies in Internet explorer & edge
    open IE/tools/advanced/scroll down & uncheck use dom storage
    then empty temp internet files in IE & edge
    then go back to IE & re-enable dom storage
    that should fix it
     
  7. Serge2012

    Serge2012 Thread Starter

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    Hi,

    Thanks. I did that and ran a new scan, it seems to be fine now so I'm going to close this thread. Thanks again.

    Serge
     
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