ok, so upon booting up last night, norton told me that i had 2 viruses on my computer. the first one was the Sobig.A virus. it couldn't be cleaned or quarantined. the other virus that i had was the PWS.Hooker.Trojan virus. the hooker couldn't be cleaned, but it was quarantined. not sure what good that does, but it doesn't satisfy me. each time i turn the computer on i get a box telling me about these viruses.
so i called up Dell where i got my computer (dimension 8200 with windows XP) and they helped me get rid of the Sobig one from downloading the FixSobig from the Symantec site. so that worked. then they had me download the BugBear Fix from the same site. that didn't work. after running that one, it said that it didn't find that virus on my computer. HOWEVER, the damn hooker is still there. upon rebooting, norton tells me that it is.
so i went to the site and tried to follow the instructions for getting rid of it. however, nothing happened when i went into RUN, entered regedit and then went through the whole HKEY_LOCAL_MACHINE . . . . blah blah blah and on down to RunOnce. but there was nothing in the right pane except some default mumbo jumbo. on the message board 2 other uses had the same problem. i tried sincerely to make heads or tails of what the person was telling them to do, but i am a computer dummy. i admit it. but i really want to get this thing off of my computer. dell is no help at all and my head hurts from trying to talk on the phone about it and getting put on hold and getting transferred and then not being able to understand what the person is saying because i only understand english . . . you get the picture.
any help that i could get would be so wonderful right now. this is just the cherry on top of my crappy week.
thanks
charity
so i called up Dell where i got my computer (dimension 8200 with windows XP) and they helped me get rid of the Sobig one from downloading the FixSobig from the Symantec site. so that worked. then they had me download the BugBear Fix from the same site. that didn't work. after running that one, it said that it didn't find that virus on my computer. HOWEVER, the damn hooker is still there. upon rebooting, norton tells me that it is.
so i went to the site and tried to follow the instructions for getting rid of it. however, nothing happened when i went into RUN, entered regedit and then went through the whole HKEY_LOCAL_MACHINE . . . . blah blah blah and on down to RunOnce. but there was nothing in the right pane except some default mumbo jumbo. on the message board 2 other uses had the same problem. i tried sincerely to make heads or tails of what the person was telling them to do, but i am a computer dummy. i admit it. but i really want to get this thing off of my computer. dell is no help at all and my head hurts from trying to talk on the phone about it and getting put on hold and getting transferred and then not being able to understand what the person is saying because i only understand english . . . you get the picture.
any help that i could get would be so wonderful right now. this is just the cherry on top of my crappy week.
thanks
charity