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Quarantined Trojan. Now What?!

Discussion in 'Virus & Other Malware Removal' started by franz11, Feb 27, 2005.

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  1. franz11

    franz11 Thread Starter

    Joined:
    Feb 25, 2005
    Messages:
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    Used Symantec to find and quarantine 2 trojan horse files. I hear conflicting advice: Should I just delete these files or not?

    Is there more or something else i should do?

    (I have alarmzone firewall, symantec virus pro, and spybot. What else should I have?)

    Any help would be much appreciated :confused:
     
  2. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
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    83,940
  3. franz11

    franz11 Thread Starter

    Joined:
    Feb 25, 2005
    Messages:
    8
    Thanks but the link doesn't work. Symantec scanner said it couldn't fix the files. Why can't I just delete the trojan files?
     
  4. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
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    Hmm it opened for me. This is what it says:

    Situation:
    You have files in Quarantine and want to know what you can do with the files after they are in quarantine.

    Solution:
    Files are placed in Quarantine by Norton AntiVirus Corporate Edition (NAVCE) when scanned using the installed virus definition set and a match is made with a virus signature, or there is a pattern that could be a virus, worm or Trojan. A file in quarantine can not affect your system, the file is encrypted and is no longer a threat.

    You have the following options with a quarantined file:

    1. Leave the file in Quarantine.
    2. Remove the file from Quarantine.
    3. Submit the file to Symantec Security Response for further analysis.
    4. Restore the files from Quarantine.

    Leave in Quarantine
    All files in Quarantine will be rescanned when virus definitions are updated. If the file can be repaired, then it will be restored. If the file is still unrepairable, then it will remain in Quarantine. Since the files have been encrypted, they do not affect the working of programs or the operating system.

    Remove from Quarantine
    When deciding to remove a file from quarantine, here are criteria frequently used to decide which file to delete:
    The quarantined file is identified as nonrepairable.
    You do not recognize the file.
    If the file in quarantine is a system or program file, and if you have restarted Windows, and it starts up normally and all programs run, then this means that the file can be deleted safely.
     
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