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quartz.dll error

Discussion in 'Windows XP' started by renegade11, Oct 8, 2008.

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  1. renegade11

    renegade11 Thread Starter

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    Hi...I am trying to watch a live streaming sports event...whenever I try to play it via the webpage (it is imbedded) I get a crash and the error message says:

    AppName: iexplore.exe ModVer : 6.5.2600.5596 AppVer: 7.0.6000.16705 Offset: 00004c488 ModName: quartz.dll

    I have WMP 11 I have updated Direct X Files..it seems to have just started happening, yet it doesn't happen with videos on CNN or ESPN or other sites like that...youtube also works..any help would be great...Thanks

    I am running windows XP nvidi graphics AMD Turion 64
     
  2. bboy_cero

    bboy_cero Banned

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    Please tell me what DirectX driver version do you have and then go to start > search > for files and folders and type quartz (with or without .dll, you choose) if it dousn't find the file named quartz.dll (or just quartz) that means that the file is missing, then i can provide you with a link for downloading.
     
  3. renegade11

    renegade11 Thread Starter

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    I am using DirectX 9.0c my quartz.d.. file is located in my windows/system32 folder it is version 6.05.2600.5596 but I had a newer version and it to did the same thing
     
  4. bboy_cero

    bboy_cero Banned

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    Fine, do you have quick time (quick time player) installed on your system? And did you have the newest drivers for DX 9.0c? if yes, how recent are they?
     
  5. renegade11

    renegade11 Thread Starter

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    I just installed the DirectX last night to see if that would correct the problem...I have QuickTime version 7.5.5
     
  6. bboy_cero

    bboy_cero Banned

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  7. renegade11

    renegade11 Thread Starter

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    I hve Firefox as well and tried to view the game via that after IE kept crashing...Firefox also crashed with the same error message
     
  8. bboy_cero

    bboy_cero Banned

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    Do you have an active video hardware acceleration?
     
  9. renegade11

    renegade11 Thread Starter

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  10. bboy_cero

    bboy_cero Banned

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    Try disabling it (not the NVidia display drivers manager or anything else but the video accelerator), but only if you're sure that you can enable it back.
     
  11. renegade11

    renegade11 Thread Starter

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    How do I do that? Thanks so much for all the help so far
     
  12. bboy_cero

    bboy_cero Banned

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