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Qucktime Player Error 46: Could not load or find the QuickTime ActiveX control

Discussion in 'Multimedia' started by TiNiB, Feb 11, 2007.

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  1. TiNiB

    TiNiB Account Closed Thread Starter

    Joined:
    Jun 19, 2006
    Messages:
    45
    Whenever i try to open quicktime, it gives me the following error and refuses to open:

    Error 46: Could not load or find the QuickTime ActiveX control.

    I have tried to repair and uninstall, reinstall to no avail. Any ideas?
     
  2. VAComputerSvcs

    VAComputerSvcs

    Joined:
    Feb 11, 2007
    Messages:
    55
    Do you have iTunes on your computer too? It appears to be a software conflict with differing versions of QuickTime and iTunes. I suggest uninstalling all QuickTime and iTunes software, and redownload again.

    Aside from this specific issue ... anything else going wrong?
     
  3. TiNiB

    TiNiB Account Closed Thread Starter

    Joined:
    Jun 19, 2006
    Messages:
    45
    no other problems.

    Will try reinstalling itunes.
     
  4. TiNiB

    TiNiB Account Closed Thread Starter

    Joined:
    Jun 19, 2006
    Messages:
    45
    Just done a reinstall of iTunes+Quicktime. No joy.

    I think thi sproblem occured after an update to quicktime or itunes sometime ago
     
  5. VAComputerSvcs

    VAComputerSvcs

    Joined:
    Feb 11, 2007
    Messages:
    55
    Let's run a HJT log and see what's going on. I suspect some broken Active-X ...


    * Click here to download HJTsetup.exe.
    Save HJTsetup.exe to your desktop.

    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  6. TiNiB

    TiNiB Account Closed Thread Starter

    Joined:
    Jun 19, 2006
    Messages:
    45
    Logfile of HijackThis v1.99.1
    Scan saved at 20:37:11, on 12/02/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
    C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
    C:\Program Files\Common Files\AOL\1169995126\ee\AOLSoftware.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
    C:\Program Files\Radeon Omega Drivers\v2.6.53\ATI Tray Tools\atitray.exe
    C:\PROGRA~1\BANDWI~1\Bandwidth Monitor Pro.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\system32\CTsvcCDA.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    C:\Program Files\Common Files\Teleca Shared\Generic.exe
    C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.skybroadband.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided By Sky Broadband
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\PROGRA~1\FlashGet\jccatch.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll
    O2 - BHO: gFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\PROGRA~1\FlashGet\getflash.dll
    O3 - Toolbar: &Accessibility Toolbar - {11352A67-0178-46B1-8855-D50B2F81C054} - C:\PROGRA~1\WAT_EN\ACCESS~1.DLL
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    O4 - HKLM\..\Run: [TXP] c:\program files\topthemesxp\txp.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [LanTalk.NET] C:\Program Files\CEZEO software\LanTalk NET\LanTalk.exe
    O4 - HKLM\..\Run: [Glass2k] C:\Program Files\Glass2k\Glass2k.exe
    O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1169995126\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Distillr\Acrotray.exe"
    O4 - HKLM\..\RunOnce: [UNINST1] rundll32 C:\DOCUME~1\family\LOCALS~1\Temp\UninstManager.dll,UninstallFinalizeFromNonMsiCaller {AC76BA86-0000-0000-0000-000000000000}
    O4 - HKCU\..\Run: [AtiTrayTools] C:\Program Files\Radeon Omega Drivers\v2.6.53\ATI Tray Tools\atitray.exe
    O4 - HKCU\..\Run: [Bandwidth Monitor Pro] "C:\PROGRA~1\BANDWI~1\Bandwidth Monitor Pro.exe" /minimized
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk/
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.0.0971.38/WinSSWebAgent.CAB
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136155814250
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Unknown owner - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (file missing)
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: Boonty Games - BOONTY - C:\Program Files\Common Files\BOONTY Shared\Service\Boonty.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
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  7. jeffskent

    jeffskent

    Joined:
    Apr 2, 2007
    Messages:
    2
    I don't find any further info on the above Error 46. I get it on a clean install of Vista HP, a clean install of iTunes 7.1.5, and attempts to fix this issue. Should I start a new thread?

    Thanks for the site.

    Jeff Kent

    [email protected]
     
  8. thegooddoctor

    thegooddoctor

    Joined:
    Aug 8, 2007
    Messages:
    1
    ANSWER IS FOUND !!!!! GO TO: http://research.gerger.com/?view=lab&aID=1006 follow the instructions on the bottom of the page for the Quicktime Fix. Its awesome and works great. <JUST REMEMBER IN VISTA TO TURN OFF UAC BEFORE IMPLEMENTING THE reset.cmd SCRIPT !> It will require a reboot but the fix works. I spent hours on this problem!
     
  9. kuemmet

    kuemmet

    Joined:
    Aug 17, 2007
    Messages:
    1
    I tried this link (I have the same problem) and it does not work. Is the site down?
     
  10. socos

    socos

    Joined:
    May 4, 2007
    Messages:
    4
    I have the same problem. It just started, I didn't even wanted to upgrade QTime,...nothing. I just put some new codecs... But I want to try this to make it work. Question: what is UAC and how do you turn it off? Please help!
     
  11. maddman9

    maddman9

    Joined:
    Mar 29, 2008
    Messages:
    1
    Major thanks to thegooddoctor for this post and to Gerhard Schwoiger for taking their time to save ours!!!
     
  12. Necrolic

    Necrolic

    Joined:
    Jun 21, 2008
    Messages:
    1
    Just bumping this to ask something.

    thegooddoctor, how would I go about reversing what I did following those instructions? I did that today, and it allowed me to load QuickTime, but 5 minutes later I got a blue screen of death. I started up again and a hour or two later I got another one.

    I'm assuming this is whats causing it as it's the only thing that I have downloaded/changed on my PC the past few days. How do I go about reversing it? Thanks!

    EDIT: Vista is saying it is an error caused by Nvidia SATA drivers, and that it can be fixed by installing Vista SP1. But I've already got SP1 installed, and I don't have a single Nvidia driver on my PC...
     
  13. Edcro

    Edcro

    Joined:
    Jul 6, 2008
    Messages:
    1
    Hi!

    umm I am Still having trouble loading Quicktime...
    I actually already have windows vista and I first downloaded quicktime worked great and then after a few weeks didn't work so good so I decided i'll uninstall it and reinstall it...then I got this "error 46" I don't know what to do...I tried using the one thegooddoctor posted...and it still gives me error 46

    PLEASE I NEED SOME HELP!
     
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