Question about printing a color document

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R.Fritz

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Feb 17, 2004
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(y) I have a user on a Win 2000 Server network with a Win 95 workstation. They are trying to print a document from Word in Office 97 to a shared printer which is a HP Deskjet 895 color printer. The clip art on the document shows the color but when she prints it prints out black & white. I printed another paper from someone else in color & it printed fine. I have checked setting in the document page and printer setup thinking maybe something to enable the color setting needed marked but can't find anything. Can anybody help me? Any help would be greatly appreciated.

Thanks,
R.Fritz
 

DaveBurnett

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Are you sure the option in their word is not set to print in B&W. I think there may have been one under tools/options as well. The other thing is do they have the correct printer drivers active.
 

R.Fritz

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(y) Thanks Dave! It was because the driver was not the right one. Once I changed that, it printed fine. Thanks for the help!!!!!!

R.Fritz
 
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