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questions about files - possible corruptions?

Discussion in 'Virus & Other Malware Removal' started by TanBrae, Apr 1, 2010.

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  1. TanBrae

    TanBrae Thread Starter

    Aug 13, 2006
    Hi all! Haven't been here for a while, but am again in need of help.

    I'm working on a friend's computer. It is a real mess! Any way, I am getting various errors, and think I may be able to fix them, but have a question about a couple things I've found while in the process of doing fixes. I have found a few strange things that I cannot find any information about.

    In Temp Internet Folder, in a folder labeled WH8LSRC9 is the following: CAA7KL63.com%2F&KW_type=exact&ad_type=text&region=topstory_537700&feedback_link=off&cc=186&u_h=768&u_w=1024&u_ah=738&u_aw=1024&u_cd=32&u_tz=300&u_his=h&u_java=true
    I am not able to delete this file or folder. I'm wondering if this could be something he opened on the 'Net???

    Also, in a Temp folder, is this: VIES5B19. Internet search comes up with nothing. I cannot delete this folder, either.

    After searching on the 'Net about his problem, I'm guessing he has a corrupt rundll32.exe file. The problem is this:
    When clicking on most applications, I get an error labeled C:\Windows\system32\rundll32.exe Application not found.

    I can boot the computer in Safe Mode, but still am not able to open many items in the Control Panel without getting this error.

    Can you tell me if I should be okay running the Windows disk for the rundll file to restore it? I cannot do a System Restore as the computer will not let me without bringing up this error. I'm hoping to avoid a total reformat as I have never done one on my own.

    His computer XP operated. He is (was!) using AVG, but I talked him into buying Kaspersky, but cannot install that because of errors.
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