Quickbooks 5.0 question..help please...

[hmr516]

I entered an invoice to one of my customers. The balance appears when I look at the customer balance summary. However, when a payment comes in, that one customer's name does not show up. The only way i was able to credit the account and remove the balance was to open the original invoice and enter the payment as a credit, in effect, zeroing the original invoice. There are many many other customers, but this has only happened with this one. Can anyone think of a reason it should happen.

I would also like to know if there is a way to PERMANENTLY delete a customer. We have a few who passed away, and we cannot seem to get their names off of the system, even though their current balance is zero. thanks for any help.

 

[purplemnms]

Quickbooks will not let you delete a customer if they have any kind of history.
You would have to delete thier invoice and payment, which would mess up your bank accounts. I do not recomend doing this.

As far as your invoice problem. The name may spelled wrong or if that customer had a credit of any kind the balance would say 0. I would check your open invoices to make the invoice is entered properly. You must correct the credit you entered first, so the balance would show on the invoice.