Quicken Online Backup

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EBSchrader

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Joined
Jan 28, 2001
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1,086
I've struggled with this problem twice in the past, and the second time was never resolved. This time I purchased the newest Quicken 2017. Quicken Customer Support helped me to delete my old account info for the Online Backup, which is still wonky. Now I'm trying to set up a new account (have the acct # & password ready to go) but I ran into a problem with setup. It gave me this error:
LA4150: Phrase # 24150 (C:\Program Files\Quicken Online Backup\BuEng.dlx
That's all it said, which isn't very helpful in resolving it. I'm not sure what folder to pick in browsing for a place to store my backups, but this is the one that I found. Any ideas on how to make it work? Or a different folder to try?
 
Joined
Dec 10, 2016
Messages
2
This is Ebschrader, but I forgot my password & had to set up another acct. :( I finally got some help from Quicken Tech Support. What we figured out was the Quicken Online Backup was already full from the previous acct, and we couldn't use it again. He had me reinstall the Online Backup program to the desktop, and then make a new folder on the desktop and drag/drop all the QOB files into it. Then we did a backup, and it worked like downtown! I'm a happy camper. :)
 
Joined
Dec 10, 2016
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Anybody know how I can merge this acct with my Ebschrader acct that I've had since 2001?
 
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