Quicken problem

[highflyer33]

I am having a problem with Quicken 2004 now wanting to open. I also cannot un-install it so I can try reinstalling. I called Quicken and they said the problem is with Microsoft "installer cleanup" and they sent me a link to download this program to fix it all up. However the link they pointed me at will not open. Can anyone help me cure this problem?

 

[eddie5659]

Hiya and welcome

Are you receiving any error's when you try to open it, or does it just freeze?

Also, can you point us to the link that you were to download

Regards

eddie

 

[highflyer33]

Hi eddie5659,
In answer to your questions:
When I click on the icon to open Quicken the program starts to open like it always did but the first window to show is the red rectangle with Quicken on it. I have found that I can try to close the program and always on the third try the program opens.

As to errors: I get the following errors:
"could not load SKUmap" After attempting to close the window I get the error message: "please visit www.quicken.com/cgi-binn/qd.cgi/w/2002/fi_alert" to see if this is server related issue, or try reinstalling Quicken to resolve the issue. When I click on this link the program opens. However I have to go through this each time I try to open Quicken. I have used Quicken since 1993 and have had no problems. I cannot un-install quicken either through Microsofts "add and remove programs" program nor by using Quicken's uninstall program in their folder.

 

[roban]

Is your Windows Installer Service running?

 

[highflyer33]

I have tried un installing a couple of other programs through the Windows installer / uninstaller program and they worked. I cannot, however, get Quicken to uninstall through the Windows instller program. I have tried un installing Quicken with the un installer command in the Quicken folder with NO results either.

 

[eddie5659]

Have you got the latest update:

http://www.intuit.com/support/quicken/updates/qkn_updates_win2004.html

Also, when the error came up, was there an OL- number? If noot, that's okay.

Tried going to that link, but its dead. However, found it here:

http://www.intuit.com/support/quicken/onlinesetup.html

Just click on Additional Information, to see if that helps.

eddie

 

[highflyer33]

eddie5659,
I went through the full procedure as listed in "additional information" , installed file, did the one step upgrade. Then rebooted and still had the same problem. As I stated I can filnally get Quicken to open by clicking on the program icon which opens the red quicken window. Then nothing happens and I click on close down 3 (three) times and then the progam opens. I am lost. I would really like to un install the program and try re installing it but that doesn't work either. If you have any further ideas please let me know; if not thanks for the help.
Cork

 

[eddie5659]

Do you not have the program on a disk? Also, what happens if you try via AddRemove, or the Uninstall folder in Start | programs?

Lets see what you have running, as something may be conflicting:

go to www.spychecker.com/program/hijackthis.html , and download 'Hijack This!'.
Unzip, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.

It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.

eddie

 

[highflyer33]

eddie5659
Here is the "save log" list that you wanted copied and pasted to you.
I see only one entry pertaining to Quicken. Hope this helps.

Logfile of HijackThis v1.97.7
Scan saved at 7:12:50 PM, on 4/18/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\ggviewer67-72.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\System32\taskswitch.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Iomega QuikSync 3\quiksync3.exe
C:\Program Files\Starfish\TrueSync\TSTool.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Adelphia eSupport Assistant\bin\mpbtn.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\HPZipm12.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\devldr32.exe
C:\QUICKEN04\qw.exe
C:\Program Files\Outlook Express\msimn.exe
C:\PROGRA~1\mozilla.org\Mozilla\Mozilla.exe
C:\Palm\palm.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Documents and Settings\Marvin Greenway\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.juno.com/s/search?r=minisearch
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\jusearch\jusearchenh.dll
O2 - BHO: (no name) - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - C:\Program Files\Kontiki\bin\bh309190.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\mozilla.org\Mozilla\Mozilla.exe" -turbo
O4 - Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Adelphia eSupport Assistant.lnk = C:\Program Files\Adelphia eSupport Assistant\bin\matcli.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Iomega QuikSync 3.lnk = C:\Program Files\Iomega QuikSync 3\quiksync3.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\QUICKEN04\bagent.exe
O4 - Global Startup: TrueSync Launcher.lnk = C:\Program Files\Starfish\TrueSync\TSTool.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Get It With Kontiki - res://C:\Program Files\Kontiki\bin\bh309190.dll/201
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O8 - Extra context menu item: Translate Page - res://c:\windows\GoogleToolbar_en_2.0.95-big.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.refurbdepot.com/CFIDE/classes/CFJava.cab
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,73/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/067f488dde521b485821/netzip/RdxIE601.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://www.toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37640.5154050926
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/ActiveX/FileXfer.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?312

 

[eddie5659]

Re-run HT, and tick the following:

R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\jusearch\jusearchenh.dll
O2 - BHO: (no name) - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - C:\Program Files\Kontiki\bin\bh309190.dll
O8 - Extra context menu item: Get It With Kontiki - res://C:\Program Files\Kontiki\bin\bh309190.dll/201


Close all Internet Windows, and click Fix

Going to get someone else to doublecheck the log to see if there is anything missing. Still learning these things myself

eddie

 

[$teve]

Hi....as well as the entries Eddie has listed....im not sure about Juno.com....it looks a little suspect.....if its your prefered page,then leave the entries.
If not....

Run hijackthis again and put a checkmark against these entries....double check
in case you miss anything....
.....then,close all browser and outlook windowsincluding this one and "fix checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.juno.com/s/search?r=minisearch

O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
[Creative Register Reminder]

Re-boot and re-set your prefered homepage in "Tools">"InternetOptions"
Also...delete the Kontiki folder in C:\PROGRAM FILES