Radeon RX 5700 XT loses display 5-10seconds.


Thread Starter
Aug 14, 2020
Fresh Install of Windows 10 64 Bit. No issues previously when using RX Vega 64. After installing my Radeon RX 5700 XT (GIGABYTE Radeon RX 5700 XT GAMING OC 8G Graphics Card, PCIe 4.0, 8GB 256-Bit GDD) my display will randomly appear to shut off. However, the audio continues to play while the peripherals shut off. After about 5 seconds, the peripherals "re-connect" and the display comes back and it appears to work. At this point I can continue to use the PC for about 5-10 minutes until it will eventually lock up completely and require a hard-restart. This has happened while playing high-intensity games like Modern Warfare, and has happened just while browsing on Mozilla.

I have attempted to use DUD to uninstall and re-install the driver multiple times. I have done 3 full re-installs of Windows as well as uninstalled and reinstalled all hardware in my PC.

Powersupply installed is ThermalTake ToughPower Grand RGB 850W (model #TPG-850AH3FSGR). No overclocking and using default settings on all components.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200611210218.000000-240
Processor: AMD Ryzen 7 1800X Eight-Core Processor, AMD64 Family 23 Model 1 Stepping 1, CPU Count: 16
Total Physical RAM: 16 GB
Graphics Card: AMD Radeon RX 5700 XT
Hard Drives: C: 238 GB (152 GB Free); D: 465 GB (375 GB Free);
Motherboard: MSI X370 SLI PLUS (MS-7A33), ver 2.0, s/n H816437754
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated

I have attached a copy of the Bugcheck associated with the crash, as well as a screenshot of the bluescreenview. Also, a DXDiag has been attached.

Thanks for any help that anyone might be able to provide!



May 12, 2011
Have you tried using an older version of the gpu drivers?

Latest BIOS on the motherboard?


Jan 2, 2001
I checked the support page for your motherboard. There are a LOT of bios updates that address compatibility issues. Are you running the latest bios?

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online