Radeon RX 5700 XT loses display 5-10seconds.

Majesticles

Thread Starter
Joined
Aug 14, 2020
Messages
1
Fresh Install of Windows 10 64 Bit. No issues previously when using RX Vega 64. After installing my Radeon RX 5700 XT (GIGABYTE Radeon RX 5700 XT GAMING OC 8G Graphics Card, PCIe 4.0, 8GB 256-Bit GDD) my display will randomly appear to shut off. However, the audio continues to play while the peripherals shut off. After about 5 seconds, the peripherals "re-connect" and the display comes back and it appears to work. At this point I can continue to use the PC for about 5-10 minutes until it will eventually lock up completely and require a hard-restart. This has happened while playing high-intensity games like Modern Warfare, and has happened just while browsing on Mozilla.

I have attempted to use DUD to uninstall and re-install the driver multiple times. I have done 3 full re-installs of Windows as well as uninstalled and reinstalled all hardware in my PC.

Powersupply installed is ThermalTake ToughPower Grand RGB 850W (model #TPG-850AH3FSGR). No overclocking and using default settings on all components.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200611210218.000000-240
Processor: AMD Ryzen 7 1800X Eight-Core Processor, AMD64 Family 23 Model 1 Stepping 1, CPU Count: 16
Total Physical RAM: 16 GB
Graphics Card: AMD Radeon RX 5700 XT
Hard Drives: C: 238 GB (152 GB Free); D: 465 GB (375 GB Free);
Motherboard: MSI X370 SLI PLUS (MS-7A33), ver 2.0, s/n H816437754
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated

I have attached a copy of the Bugcheck associated with the crash, as well as a screenshot of the bluescreenview. Also, a DXDiag has been attached.

Thanks for any help that anyone might be able to provide!
 

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Oddba11

Jim
Joined
May 12, 2011
Messages
8,174
Have you tried using an older version of the gpu drivers?

Latest BIOS on the motherboard?
 

crjdriver

Moderator
Joined
Jan 2, 2001
Messages
41,765
I checked the support page for your motherboard. There are a LOT of bios updates that address compatibility issues. Are you running the latest bios?
 

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