RAM Advice

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TechieNerd32

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Oct 18, 2017
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I recently purchased a new laptop that I would like to add RAM to. The laptop is an HP Pavillion model #cc-178cl. It comes with 8g of DDR4 and I believe it is 2133. The capacity is 16g and I would like to max it out. I went to Best Buy (Geek Squad) and they said they don't stock the RAM for it, but if I bought it, they would install it. The tech I talked to has confused me though - he said to buy DD4-L and I have looked and don't see anything like that anywhere. I also did a bit of reading as I was trying to figure out what I needed and someone had mentioned that if a laptop came with 2133 and you added a faster RAM, the system would only go as fast a the slowest stick. Not sure if that is true or not. So, I came here since I have always gotten good advice on this site looking for some good advice and possibly a link to some RAM that would work??

If replacing the original 8g stick with a faster one as well as adding the new one would make a big difference, I am willing to do so if need be.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
You appear to have a HP Pavilion 15-cc178cl 15.6" laptop which came with these specs:
Windows 10 Home 64-bit
Intel Core i7-8550U 1.80 GHz quad core processor
8 GB(8 GB X 1) DDR4-2133 RAM
2 TB SATA 5400 RPM hard drive
DVD-Writer disc drive
NVIDIA GeForce 940MX graphics
Realtek high definition audio
Realtek gigabit ethernet
Intel or Realtek 802.11b/g/n wireless

From what I've been able to determine, that model laptop has a single memory slot and supports a maximum of 8 GB of DDR4-2133 or DDR4-2400 RAM.
If I'm wrong, someone else here can correct me.

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Last edited:

TechieNerd32

Thread Starter
Joined
Oct 18, 2017
Messages
10
You are correct on the laptop. I know that it said maximum capacity was 16 GB of RAM. What would make the other 8GB inaccessible? Is it on board RAM or something?
 

managed

Allan
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May 24, 2003
Messages
15,068
If your laptop is similar to the one in the video you could open it up to see if it does have a 2nd empty ram slot. If it does you can read the specification of the existing ram stick and look for a compatible new stick.

Opening it up could void any warranty though.

 
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