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Ran Error Check on H/D-Computer wont start

Discussion in 'Windows XP' started by dano12002, Feb 10, 2007.

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  1. dano12002

    dano12002 Thread Starter

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    My computer is about 4 month old. Today I ran error check on the C drive and marked the 2 boxes that say automatically check file system for errors and fix any problems (paraphrasing).
    When it finished the process the computer will not boot. All i get are 3 screens-First is the windows logo, second a screen that says:please select the o/s to start-windows xp or the recovery center, the 3rd screen says we apologize for the inconvience but windows did not start successfully. A recent h/w or s/w may have caused a problem-below it shows safe mode, safe mode with networking, last known good configuration or start windows normally. The screens are in black and white. When I click on safe mode a bunch on writing comes up on the screen but no safe mode, just the next screen. If I stick my recovery disk in and boot he said this would reformat my drive and I'll loose info. I need to somehow save current word docs on computer.
    When I call the HP Tech, he said running the error check on the hard drive can corrupt it. Is this correct? Any help/guidance would be great.
    Windows xp 1 gig ram amd athlon 3800+
     
  2. MFDnNC

    MFDnNC

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    Try last known good

    The HP tech is full of it

    You are still under warranty - try another call
     
  3. dano12002

    dano12002 Thread Starter

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    I tried last know good. Same thing. It just keeps cycling through the 3 screens
     
  4. MFDnNC

    MFDnNC

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    Have the HP people walk you thought a repair install - it is under warranty and sounds as if there was a prob with the HD
     
  5. dano12002

    dano12002 Thread Starter

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    They walked me through a repair install but said I would loose all current date-it would put me back to original state. I don't want to loose any data
     
  6. MFDnNC

    MFDnNC

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    That is not a repair install

    In any case you need to back up your data as you are in a situation that you WILL lose your data
     
  7. dano12002

    dano12002 Thread Starter

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    How can I back up data if I cannot start computer?
     
  8. ozrom1e

    ozrom1e

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    I do not want to scare you but first of all the HP tech really is not telling you the correct way. He is trying to tell you that you have to do a clean installation and what you need is a repair-install done. Trying to tell you how to do a repair-install thru here is going to be a not to easy job because it might get a bit complicated and the correct way to get this done thru HP tech support is this.

    When you call HP tech support ask for a more qualified person to talk to you and run you thru a repair-install, when I was doing tech support they called these persons Product Specialists, these are not the normal techs you get on the phone and if you can not get one of these people ask for a supervisor then you will have a Product Specialist becasue they take supervisor calls first.

    Then your system will get fixed.

    If you want here is a little description on a repair-install and backing up your hard drive manually.

    Please take the time to read it and try to follow it carefully.

    You might have to remove the hard drive from this computer and install it in another computer as a slave drive and after it is able to be accessed by Windows on that computer you will have to manually backup all of your important data that you have to another media like CD-R's, DVD or Thumb drive. Then when this is done return it to the original computer as a master drive on the primary IDE cable and do the following:

    REGISTRY WARNING: The details that follow require an above-average understanding of the technical topics involved. If you do not understand the Registry material presented here, either find a technically-knowledgeable friend or do not attempt to repair your system Registry yourself. Improper changes in the System Registry can render all data on your hard disk inaccessible.

    I hope you have the Windows software for this machine. Please give this a try and print it out for reference

    How to perform a repair installation of Windows XP if Internet Explorer 7 is installed

    http://support.microsoft.com/default.aspx/kb/917964

    How to Perform a Windows XP Repair Install = http://www.michaelstevenstech.com/XPrepairinstall.htm

    Here is a link to a registry backup program that is absolutely fantastic it is called ERUNT

    http://www.larshederer.homepage.t-online.de/erunt/

    Remember to always keep a backup of two things:

    Your registry and your data. You will never be sorry.
     
  9. dano12002

    dano12002 Thread Starter

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    Thanks for the input. Will call tech support again.
     
  10. RootbeaR

    RootbeaR

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    Rarely will you get a "tech person" at HP. Their first response usually is to do a system restore, which has never done a thing for me except maybe compound the problem. All most of them do is walk through the "Help & Support" troubleshooter that is already on your PC that you could do yourself. Their main job is as a salesperson asking if you would like to purchase the extended warranty. If you call them as many times as I did you will periodically get one that knows what they are talking about.

    This has been my experience with them and tested last time I called by already having the Help & Support open and following along with their questions and responses. I knew what they would say before they said it by reading my screen.

    You can do a system repair without doing a complete reinstall. I have seen a few articles regarding this that you can read before attempting. It is not difficult but I don't have it on the top of my head right now.

    Links already provided should suffice and/or google it.
     
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