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Random Audio Ads playing on my computer (2nd attempted removal)

Discussion in 'Virus & Other Malware Removal' started by stompydon, Aug 7, 2010.

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  1. stompydon

    stompydon Thread Starter

    Jul 14, 2010
    Hello, I would like to first of all thank anyone who is willing to help me. In the past 4-5 weeks there has been some malware on my computer causing things like: Random IE pop-ups, random audio Ads and automatically changing of volume. Recently I have noticed that the IE window pop ups have ceased whilst the ads and volume changing has continued. Previous attempts at removal has failed with GMER giving me a BSOD or freezing the program.

    Possible relevant information:

    -using windows xp
    -using mozilla firefox as my browser
    -using AVG-anti virus

    Any help would be much appreciated :)
  2. JSntgRvr

    JSntgRvr José Moderator Malware Specialist

    Jul 1, 2003
    Hi, stompydon :)


    Please download and run Rkill by Grinler from any of the following locations (Vista and Win7: to run the application, right click on Rkill and choose Run as an Administrator):
    1. rkill.exe
    2. rkill.com
    3. rkill.scr
    4. rkill.pif

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. Install the Recovery Console if prompted.
    6. When finished, it will produce a report for you.
    7. Please post the "C:\ComboFix.txt" .
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

    Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.
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