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Random Blue screens

Discussion in 'Windows 10' started by Akiba720, May 18, 2018.

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  1. Akiba720

    Akiba720 Thread Starter

    Joined:
    May 18, 2018
    Messages:
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    Hello, I have been having random blue screens for a couple weeks and I have no clue why.

    They happen one I am playing games, sitting on my desktop and It is really rare for me to be able to step away from my computer and not have to come back to log in because of these blue screens.

    I just downloaded bluescreen viewer a couple hours ago to see what some of these blue screens are and these are the ones I have gotten so far.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 8
    RAM: 12252 Mb
    Graphics Card: NVIDIA GeForce GTX 660 Ti, -2048 Mb
    Hard Drives: C: 930 GB (203 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd., 990FXA-UD3
    Antivirus: Windows Defender, Enabled and Updated
     

    Attached Files:

  2. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Right click on diag.txt
    Select Save link as from the menu
    Save to your desktop
    Rename the file to diag.bat
    Double click on the file to Run
    Once it is finished it will create a SystemDiagnostics folder on your desktop
    Compress the folder to a .zip file
    Upload to your reply

    How to Compress/Uncompress .Zip files
     
  3. Akiba720

    Akiba720 Thread Starter

    Joined:
    May 18, 2018
    Messages:
    3
    Alrighty, there you go.
     

    Attached Files:

  4. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
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    First Name:
    Darrin
    Please try running this again. All the files did not get created.
     
  5. Akiba720

    Akiba720 Thread Starter

    Joined:
    May 18, 2018
    Messages:
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    The file is a little larger this time so hopefully it worked.
     

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  6. dmccoy

    dmccoy

    Joined:
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    Messages:
    4,489
    First Name:
    Darrin
    Still isn't working correctly. Enclosed is the file. Please try one more time. Also verify if you have any minidump files still existing in the following location. C:\Windows\Minidump

    Make sure you delete your existing System Diagnostic folder on the desktop. Then run the diag.bat file again. The following files should be created in the SystemDiagnostics folder after running.
    1. Antivirus.txt
    2. ApplicationEventlog.txt
    3. Dxdiag.txt
    4. Msinfo32.nvo
    5. Software.txt
    6. SystemEventlog.txt
    7. SystemInfo.txt
    8. Any Minidumps files that Exist (*.dmp)
     

    Attached Files:

    • Diag.txt
      File size:
      790 bytes
      Views:
      1
  7. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    I all suggest you to perform the following test while I analyze your files.

    Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

    Step 1:
    Speccy
    Download Speccy to your desktop

    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type command to start searching
    Right click on command prompt in list and select Run Administrator
    Copy
    and Paste each the commands below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    Step 3:
    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool

    This may take hours so plan to run it overnight.
    Testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes
    When Memtest86+ has completed 8 or more passes take a picture and post an image and upload to your reply

    MemTest86+ - Test RAM BSOD Tutorials

    Step 4:
    Seagate Seatools for Windows - Run the Long Test
    https://www.seagate.com/support/downloads/seatools/seatools-win-master/
     
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