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Random BSOD crashes... Help!

Discussion in 'Windows 7' started by mdecker1997, Feb 14, 2017.

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  1. mdecker1997

    mdecker1997 Thread Starter

    Joined:
    Feb 14, 2017
    Messages:
    1
    My custom-built PC is randomly crashing and rebooting. It normally does it when I'm playing Skyrim or Sims 4, usually with no blue screen and just a reboot, but earlier it bluescreened in the middle of me drawing on my Wacom tablet and listening to Spotify.

    The first time it did this was when I was playing The Sims 4. First my graphics driver crashed and recovered, and five minutes later the entire system force-rebooted. Yesterday it did it in Skyrim with no graphics driver crash beforehand.

    System specs are below:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: AMD Phenom(tm) II X4 840 Processor, AMD64 Family 16 Model 5 Stepping 3
    Processor Count: 4
    RAM: 12247 Mb
    Graphics Card: NVIDIA GeForce GTX 670, -2048 Mb
    Hard Drives: C: 698 GB (510 GB Free); D: 698 GB (697 GB Free); F: 931 GB (669 GB Free);
    Motherboard: MSI, 970A-G43 PLUS (MS-7974)
    Antivirus: Avast Antivirus, Enabled and Updated

    Windows error details are below:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000088
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF8000306DEE6
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\021417-26130-01.dmp
    C:\Users\burnt toast man\AppData\Local\Temp\WER-265856-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    And last but not least, details from a program I have that analyzes crashes (I was having another issue with a faulty motherboard that has since been replaced, hence why I have the program):

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Tue 2/14/2017 5:36:55 PM your computer crashed
    crash dump file: C:\Windows\Minidump\021417-26130-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x70400)
    Bugcheck code: 0xA (0x88, 0x2, 0x1, 0xFFFFF8000306DEE6)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 2/14/2017 5:36:55 PM your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: asmthub3.sys (asmthub3+0x40C0)
    Bugcheck code: 0xA (0x88, 0x2, 0x1, 0xFFFFF8000306DEE6)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\asmthub3.sys
    product: ASMedia USB 3.1 Host Drivers
    company: ASMedia Technology Inc
    description: ASMedia USB3.1 Hub Driver
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: asmthub3.sys (ASMedia USB3.1 Hub Driver, ASMedia Technology Inc).
    Google query: ASMedia Technology Inc IRQL_NOT_LESS_OR_EQUAL
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,969
    Hi, some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive, etc.
    ======
    Update your Nvidia - AMD drivers.
    http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk
    http://support.amd.com/en-us/download/auto-detect-tool
    ======
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file then burn to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    Run a hard drive test.
    SeaTools for DOS tutorial - ISO to CD
    http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US

    http://www.tacktech.com/display.cfm?ttid=287
    ======
    Check for overheating.
    http://www.piriform.com/speccy
     
    Last edited: Feb 15, 2017
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