Random BSOD

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palo139

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Joined
May 12, 2020
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6
Hey, I'n new here and I have a big problem with my pc, after playing games or casually browsing Internet I get BSOD with stop codes like irql not less or equal (dxgkrnl.sys), systém thread exception not handled (atikmdag.sys)
Page fault in no paged area (ntoskrnl.exe)
Can it be caused that I have 2800mhz ram and my CPU is supporting up to 2667mhz?
Cpu: AMD ryzen 3 1200
Ram : 8gb ddr4 2800
Gpu: and rx570 4gb
500gb HDD, 1tb HDD, 128gb ssd
550watt
Mainboard: asrock AB350M pro4
Some games just crash without any error code
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,597
We need more information about your gaming computer, so please do the following in it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------

If it has only 8 GB of RAM, you should add another 8 GB and run it with 16 GB.

What's the brand name and model number of its 550W power supply?

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cpu.JPG

gpu.JPG

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Last edited:

palo139

Thread Starter
Joined
May 12, 2020
Messages
6
We need more information about your gaming computer, so please do the following in it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------

If it has only 8 GB of RAM, you should add another 8 GB and run it with 16 GB.

What's the brand name and model number of its 550W power supply?

-------------------------------------------------

View attachment 276868

View attachment 276869

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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200408173822.000000+120
Processor: AMD Ryzen 3 1200 Quad-Core Processor, AMD64 Family 23 Model 1 Stepping 1, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Radeon RX 570 Series
Hard Drives: C: 111 GB (56 GB Free); D: 465 GB (69 GB Free); E: 931 GB (842 GB Free);
Motherboard: ASRock AB350M Pro4
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated

i cant see much there but it says hexa series 500
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,597
These appear to be the specs for your power supply:

Capture.JPG

I'm guessing the BSOD issue is associated with your computer's AMD graphics card.
I'm not a hardware/gaming expert, so be patient until someone else here who is replies to you.

--------------------------------------------------
 

blues_harp28

Trusted Advisor
Spam Fighter
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Jan 9, 2005
Messages
19,003
I too am not a hardware or gaming expert but I can check the blue screen errors.
Some reasons for Blue Screens
New hardware or Software installed.
Device driver or Video driver, corrupted or faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
 

palo139

Thread Starter
Joined
May 12, 2020
Messages
6
I too am not a hardware or gaming expert but I can check the blue screen errors.
Some reasons for Blue Screens
New hardware or Software installed.
Device driver or Video driver, corrupted or faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
i cannot compress them
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,003
Are you able to copy the minidumps to the folder you created on the desktop?
What happens when you close that folder and then right click on the folder and select 'Send To Compressed [zipped] Folder'.?
 

palo139

Thread Starter
Joined
May 12, 2020
Messages
6
Are you able to copy the minidumps to the folder you created on the desktop?
What happens when you close that folder and then right click on the folder and select 'Send To Compressed [zipped] Folder'.?
Some admin things, like I have no rights to do that even I am the admin
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
Jan 9, 2005
Messages
19,003
Are you logged in as an administrator with full administrator rights?
Have you made any changes to the pc that may have altered ownership of Windows files?
 

palo139

Thread Starter
Joined
May 12, 2020
Messages
6
Are you logged in as an administrator with full administrator rights?
Have you made any changes to the pc that may have altered ownership of Windows files?
Yep a i am, can I show u the crashes some different way?
 

blues_harp28

Trusted Advisor
Spam Fighter
Joined
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Messages
19,003
Without you posting the saved Windows minidump files I have no way to tell what is causing the errors.
I get BSOD with stop codes like irql not less or equal (dxgkrnl.sys), systém thread exception not handled (atikmdag.sys)
However, atikmdag.sys - relates to your AMD drivers.
Run a online driver scan and update the drivers.

https://www.amd.com/en/support/kb/faq/gpu-56
 
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