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Random BSODs while playing World of Warcraft!

Discussion in 'Games' started by Aibu, Dec 20, 2011.

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  1. Aibu

    Aibu Thread Starter

    Joined:
    Dec 20, 2011
    Messages:
    1
    Hello,
    My name is Maria and I got a problem with my Boyfriends computer. We both were playing yesterday World of Warcraft, but then he got a Bluescreen. Since I am the only one in this house who has a lot of experience with Computers, I said I gonna fix it. The computer started crashing with:
    SYSTEM_THREAD_EXCEPTION_NOT_ HANDLED
    The file that caused the crash was dxgmms1.sys
    Bug Check Code: 0x1000007e
    Since it was a DirectX File I thought it was the Video Card drivers, so I updated them.
    Joined World of Warcraft again. After 20 minutes it crashed again. This time it was:
    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Crash caused again by dxgmms1.sys AND ntoskrnl.exe
    Bug Check Code: 0x00000d1
    I thought OK, may he doesn't likes that driver, so I created a Restore Point and updated all out of date drivers and of course I changed the Video Card Driver again. After that I joined World of Warcraft again, the computer did run fine like 30 minutes long. Then it crashed again:
    MEMORY_MANAGEMENT
    Caused by ntoskrnl.exe
    Bug Check Code: 0x000001a
    I thought may it's really the RAM or the Hard Disk so I did run 2 different Memory tests, a various bunch of times. I used Memtest86 and The Windows Memory Diagnostic Tool.
    I left him the whole night on, in normal usage(no Games) and it didn't crashed.
    I start to think the Video card is faulty or the motherboard. I attached the Dumpfiles.

    System Specs:
    Oh damn forgot the System Spec of his computer
    OS. Windows 7 Ultimate 64 Bit RETAIL
    CPU: AMD Athlon 2 x2 250 350 GHz
    Video Card(GPU): Nvidia Geforce 520
    Memory: 4 GB
    Mainboard: Asus
    Age of Build: N/A, may 2,5 years
    Age of OS: N/A 1/2-1 year

    Thanks for help,
    Cheers!
     

    Attached Files:

    • dpm.rar
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      67.8 KB
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  2. ajkane

    ajkane

    Joined:
    Dec 7, 2011
    Messages:
    829
    Try this, it looks like OS corruption with DirectX management:
    1) Run cmd as admin
    2) Type: "sfc /scannow
    3) Wait for it to finish and try again

    This scans all OS files and repairs or replaces corrupted ones.
     
  3. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Looks more like faulty memory to me. One of the mimidumps actually states Memory Management and all three minidumps are different which is often an indication of faulty RAM.

    Ram can pass Memtest with flying colours even when there is a fault. Try running the PC with only one RAM stick fitted and see if the problem persists, if it does then swap the sticks to test the other one.

    How many passes did you do with Memtest86+, it needs to go for at least 8 passes.

    Are your temperatures all ok?
     
  4. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    One BSOD suggests the video card and One suggests memory
     
  5. ajkane

    ajkane

    Joined:
    Dec 7, 2011
    Messages:
    829
    It's weird, its almost like the motherboard itself is having problems with access memory.
     
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