Random Disconnecting Internet. Would love some help.

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Silvith

Thread Starter
Joined
Jan 11, 2013
Messages
2
I use a wireless router and cable modem for my internet connection. I use a laptop and my brother uses a PS3. When we use them both at the same time (him playing online multiplayer and me just loading webpages) the internet will cut out for me and him and cut right back in. When its only one person using the internet it will never cut out. But when somebody ELSE starts doing the smallest things on the internet it will sometimes cut out and reconnect 20 seconds later. Very annoying.

Connection Details:
Router: Cisco Linksys E2500
Cable Modem: Motorola Surfboard SB5120
Network Speed: 20Mb down/4Mb Up
ISP: Comcast

My network speeds are enough to support well over 2 devices but these random disconnects every few minutes is a big pain for me. I've tried restarting my router and cable modem and using Ethernet connections don't work either. This could be a router/cable modem issue, but i don't know for sure. If help is there i am in definite need.

Computer Specs:
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 3947 Mb
Graphics Card: Intel(R) HD Graphics Family, 1845 Mb
Hard Drives: C: Total - 593993 MB, Free - 31310 MB;
Motherboard: Acer, JE70_HR
Antivirus: avast! Antivirus, Updated and Enabled
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,431
Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

Also show for a good connection and for when it has "cut out" ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

Silvith

Thread Starter
Joined
Jan 11, 2013
Messages
2
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ******-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Evolve Gaming Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Evolve Virtual Ethernet Adapter
Physical Address. . . . . . . . . : 00-00-52-19-C0-6B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Tunngle:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)
Physical Address. . . . . . . . . : 00-FF-AA-43-C5-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
Physical Address. . . . . . . . . : D0-DF-9A-A2-3E-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::758e:3afd:d59b:469c%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 12, 2013 6:37:09 AM
Lease Expires . . . . . . . . . . : Sunday, January 13, 2013 6:39:09 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 416341914
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-D3-DF-ED-B8-70-F4-87-DB-E3

DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
75.75.75.75
75.75.76.76
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.il.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DC8E82AD-FCE3-4D1F-ABF2-85F9AB8174D7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{AA43C5A2-43EF-4518-BC8B-6A682C1094DA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:424:332e:bc50:3b4e(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::424:332e:bc50:3b4e%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\System32>
 

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