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random e-mails appear on iPhone but not in Outlook client

Discussion in 'Web & Email' started by Jtechie, Jun 28, 2012.

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  1. Jtechie

    Jtechie Thread Starter

    Jun 28, 2012
    I have a user who has received an e-mail on their iPhone but it does not appear in their Outlook client. The iPhone is connected to the Exchange 2007 mailbox via active sync and the user does have the Outlook client periodically running from two locations (desktop - always, laptop - periodcally).

    I have seen the message in the tracking logs on Exchange.

    Is there something else I should be looking at to troubleshoot the cause for this issue (i.e. message rules, iPhone settings, exchange settings, etc.)?

  2. TerryNet

    TerryNet Terry Moderator

    Mar 23, 2005
    Not my area of knowledge, but I can think of two possibilities.

    First, but not likely, the iPhone is deleting the message from the server after download.

    Second, the Outlook clients may be filtering the message as spam or junk and deleting it or shuttling it to a folder other than Inbox.
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