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In Progress Random Error messages using

Discussion in 'Virus & Other Malware Removal' started by TNstumbler, Jun 18, 2019.

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  1. TNstumbler

    TNstumbler Thread Starter

    Joined:
    May 15, 2019
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: AMD Ryzen 7 1700 Eight-Core Processor, AMD64 Family 23 Model 1 Stepping 1
    Processor Count: 16
    RAM: 16272 Mb
    Graphics Card: Radeon(TM) RX 550, -1 Mb
    Hard Drives: C: 918 GB (779 GB Free); D: 11 GB (1 GB Free);
    Motherboard: HP, 8399
    Antivirus: Windows Defender, Disabled , using BitDefender.

    Several days ago, I was hit with a message that said it was from Microsoft and said that I was to call the number that was blinking immediately. Here was the info on the thread: 45.77.203.243/27March19EdgeLexplore/assests/edg.html/
    Has anybody else received this message? I immediately ran a scan with
    BitDefender and received no hits on a virus or malware.

    Thank you,

    TNStumbler
     
  2. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    507
    Hi TNstumbler,

    Welcome to Tech Support Guy and sorry for the delay.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not run any fixes or tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    ---------------------------------------------------
    Farbar Recovery Scan Tool (FRST)

    Download Farbar Recovery Scan Tool - 64 bit and save it to your desktop.
    • Right-click FRST64.exe then click "Run as administrator"
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
    • Please copy and paste the logs in your next reply.
     
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