Random instant disconnect/reconnects while uploading!

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kaelaris

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Joined
Sep 7, 2007
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2
Hello there Tech Support Guy Netizens! I'm in desperate need of your help! (Job on the line!)

Basically i'm an employee of a Pro-Gaming team, and as a Job I stream games live, as well as upload game videos to youtube. I've been encountering a problem for a month or so now and had little success of fixing it, which is costing me quite a lot of money and viewers! Basically, I use a program called Xsplit to stream to a website called Twitch.tv (no-one else i've spoken to has the problem I have). I will randomly disconnect/reconnect instantaneously which puts my stream down for 5-10 seconds at a time, then goes back up again. Ultimately the viewing experience is ruined by this and I am on the verge of being replaced!

The problem can occur either once a week or once every minute.. it just does it whenever it wants. I have 200mb/10mb internet so my upload should in theory not be an issue.

Things I have tried and done so far:

  • - Replaced the Ethernet Cables.
    - Replaced the Routers.
    - Bought a Network Card to try as opposed to my Motherboard port.
    - Reformatted my computer and installed a different version of Windows 7 multiple times.
    - Spoken to Twitch.tv and Xsplit about their programs as well as used multiple versions of the Xsplit client.
    - Spoken to my ISP who say everything is fine.

I beg someone please help me as I'm reaching my witts end! :( [contact info removed by mod, as we keep all help on the public forum]
An important thing to note is that my girlfriends PC right next to mine can stream perfectly fine.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: AMD Phenom(tm) II X4 955 Processor, AMD64 Family 16 Model 4 Stepping 3
Processor Count: 4
RAM: 4095 Mb
Graphics Card: NVIDIA GeForce GTX 460, 1024 Mb
Hard Drives: C: Total - 953766 MB, Free - 887177 MB;
Motherboard: MSI, 870A-G54 (MS-7599)
Antivirus: Malware Bytes
 
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