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Random laptop shutdowns...what could it be?

Discussion in 'Windows 8' started by Snoofie, Apr 27, 2015.

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  1. Snoofie

    Snoofie Thread Starter

    Joined:
    Feb 7, 2010
    Messages:
    14
    This has happened several times now with my laptop, so I am hoping someone here has some ideas as to what might be happening.

    My Dell Inspiron 5537 laptop (purchased last April 14) has been doing something odd lately. I've experienced several instances of random shutdowns, when I haven't been doing anything particularly taxing. It happens the same way every time -- I'll just be doing my thing (surfing the net, writing an email, whatever) and the laptop will make a sound like it is "revving up", then it just shuts down. No BSOD, just a complete shutdown.

    It's happened four times this month. It happened again this afternoon. I checked the Event Viewer log, and the information provided for the shutdown each time is identical. It has been logged each time as a Critical Event, and apparently has something to do with Kernel-Power. The exact error text showing up in Event Viewer is "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    That doesn't really help me figure out what the problem might be.

    I've checked the AC adapter and all the connections are tight; I thought maybe it was loose somewhere or something. It's also worth mentioning, I guess, that this afternoon when the shutdown happened, I had removed the battery from my laptop (I do that from time to time if I know I am going to be using the computer more or less in one place and the battery won't be required for a while. I can't remember, though, if the battery was out during the previous shutdowns.

    I know it isn't an overheating issue; I run Core Temp and HWMonitor and as far as I can see, my temps don't climb anywhere crazy (average of between 40-45 degrees Celsius. I run malware and virus scans weekly, so unless it's something that got past those scans, it's not that (although I know some malware/viruses can get past any scans you might run.)

    I don't run anything labour-intensive on my machine (I used to love gaming but I realized long ago that I can't really afford a system that can easily handle graphics-intensive games). I use my laptop for the usual things -- surfing the net, email, Facebook, some word processing stuff for school, and that's about it. I really can't figure out what might be causing these random shutdowns at all, especially since there's no common thread in what I'm doing when it happens. Today I was only writing an email. The last time, I wasn't doing anything at all; I was across the room from the laptop when I heard the "revving" and looked over just in time to see the screen go black.

    Here are my system specs!
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
    Processor Count: 4
    RAM: 8072 Mb
    Graphics Card: Intel(R) HD Graphics Family, -1984 Mb
    Hard Drives: C: Total - 945047 MB, Free - 758564 MB;
    Motherboard: Dell Inc., 0845MX
    Antivirus: Avira Antivirus, Updated and Enabled

    I would really appreciate any input or advice you could offer. Thanks in advance! This is really getting to me, even though it doesn't happen often.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    It sounds like a overheating issue to me.

    I've never used Windows 8 and I'm not a hardware expert, so I'll leave it to someone else to address your issue.

    ----------------------------------------------------------
     
  3. Snoofie

    Snoofie Thread Starter

    Joined:
    Feb 7, 2010
    Messages:
    14
    Ehh...normally I would agree with you, but I honestly don't think that's what it is. I always keep half an eye on my temps when I'm working on anything, because my first laptop, a Gateway, had major overheating issues. So with my laptops since then, I have been anal about avoiding overheating. I have a CoolerMaster cooling pad under it, keep an eye on the temps, all that stuff. And I just don't see how overheating could happen quite that fast, especially when I'm not doing anything during the time of the shutdown that would typically cause the machine to overheat. Not only that, but no increase in termp is registering before the shutdown happens.

    But thank you for the input. It could be that, I suppose, but hopefully that's not it, because I've gone through overheating issues with laptops before and I'm going to be REALLY pissed if I'm already having overheating issues with this thing when it's only a year old -- especially when I've taken such pains to keep it from happening.
     
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