Solved Random Restarts, not looping and not on startup

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ladybug238

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Oct 11, 2018
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Hi,
I am having trouble with random restarts on my desktop pc without warning intermittently throughout the day. Started about 3 weeks ago. I will be working away and without any warning both my screens go black, I get the Acer logo with the loading wheel and then my desktop comes back. No errors or warning messages and all my programs are closed. I have disabled all auto shut downs thru my settings and advance settings. I have tried plugging it into a different power source, I have upgraded all my drivers, scanned my entire system. I have very limited knowledge to the internal components of a computer but I think it my be a power supply issue? Is there a simple way to test for this or is there something I might be missing??? Getting very frustrated redoing my work!
Thanks in advance!!

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G, AMD64 Family 21 Model 48 Stepping 1
Processor Count: 4
RAM: 11185 Mb
Graphics Card: AMD Radeon R7 Series, 1024 Mb
Hard Drives: C: 930 GB (848 GB Free);
Motherboard: Acer, Aspire TC-280
Antivirus: Windows Defender, Disabled
 
Joined
Oct 11, 2018
Messages
13
i would start testing one ram memory at a time, if you dont know how just ask me
 
Joined
Jul 20, 2017
Messages
615
Once it restarts from sudden shutdown, does it take long before it shuts down again? Another possible cause are high temps within the machine. As your components generate heat, they can shut down suddenly to protect your machine from damage. A build up of dust inside the case can also block the ability to vent heat. If you don't have a app monitoring them: https://speccy.en.softonic.com/?ex=CAT-759.1 It's free, and will give you accurate information.
 

ladybug238

Thread Starter
Joined
Oct 11, 2018
Messages
3
Once it restarts from sudden shutdown, does it take long before it shuts down again? Another possible cause are high temps within the machine. As your components generate heat, they can shut down suddenly to protect your machine from damage. A build up of dust inside the case can also block the ability to vent heat. If you don't have a app monitoring them: https://speccy.en.softonic.com/?ex=CAT-759.1 It's free, and will give you accurate information.
Hey thanks so much for the reply! It was indeed a fan issue. Luckily with some help from your post I was able to swap it out for the fan from my previous tower. Much appreciated :)
 
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