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Random restarts

Discussion in 'Windows XP' started by DickNB, Jan 24, 2011.

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  1. DickNB

    DickNB Thread Starter

    Jan 24, 2011
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz, x86 Family 15 Model 2 Stepping 7
    Processor Count: 1
    RAM: 1503 Mb
    Graphics Card: SiS 650_651_M650_M652_740, 32 Mb
    Hard Drives: C: Total - 117232 MB, Free - 75754 MB;
    Motherboard: First International Computer, Inc., VI35 Serials, 1.0x , Serial number xxxxxx
    Antivirus: Norton 360, Updated: Yes, On-Demand Scanner: Enabled
    My computer restarts at random times without first shutting down, whether or not I am using it. If I look at the System Event Log, the error says: Source: Service Control Manager, error ID: 7000, mrtRate service failed to start. It cannot find the file specified. If I visit http://go.microsoft.com/fwlink/events.asp, it says: Product: Windows Operating System, ID 7000, Source: Service Control Manager, Version: 5.2, Symbolic Name: EVENT_SERVICE_START_FAILED, Message: The %1 service failed to start due to the following error: %2. Explanation: Service Control Manager could not start the specified service, probably because the service is not configured correctly. If, at the COMMAND PROMPT, I print "sc query mrtRate", the WIN32_EXIT_CODE error is 2.
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